About InVita Healthcare Technologies
InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making. For more information about our software solutions, please visit invitahealth.com.

Job Title: Product Analyst

Department: Product, Blood Management Business Unit (Human Biologics Division)

Reporting to: Director of Product Operations

Location: Baltimore, MD

Hours of work: Typical hours of work are from 8:30 AM until 5:30 PM Monday through Friday. Additional hours may be necessary as needed. This position is exempt from overtime.

Compensation: $60,000 - $80,000 Depending on Experience

Who we are: InVita develops specialized software for regulated industries that support the advancement of public health and safety. We are the acknowledged leader in the markets we serve. Our subject matter expertise is unmatched in the industry and our products are used by public health and medical professionals across the globe. We have 175 employees and two main offices (Baltimore & Los Angeles).

Overview: InVita's Blood & Plasma Management division provides integrated software solutions that meet industry demands and community needs by connecting key operational areas end-to-end for complete blood and plasma management. This ensures pertinent information – like scheduling, delivery tracking, and donor recruitment – is readily available.

The goal is to deliver the right donor, the right product, at the right time. InVita's solutions optimize supply chains, sample tracking, and visibility across blood and plasma operations. With over 13 million blood products managed each year by InVita's software, the company plays a crucial role in the blood supply chain.

You’re likely a good fit here if:

·       You prioritize Purpose (and Challenge and Autonomy) in your Career: You’re ready and willing to work extremely hard - but need it to be for a great and worthwhile cause

·       Building Product is your bread-and-butter: Transforming a customer’s “wouldn’t it be nice if …” into a clear and executable product vision and set of software requirements for a talented engineering team – and then getting the product successfully tested & deployed - is what you do.

·       You are a Natural Leader and Team Player: You don’t need formal authority to successfully rally cross-functional teams around a well-communicated goal and plan. You don’t need the winning idea to be your idea – you need it to be the best idea. You raise teammates up with both praise and effectively communicated feedback for improvement, while holding yourself accountable for team missteps

·       You are a Problem Solver: The bigger the problem and challenge, the more you want to solve it. You enjoy thinking creatively and critically to navigate ambiguity, identify root issues, and formulate clear action plans and solutions

·       You’re Savvy to our Space: You don’t need Google to know the definition of API, BECS, CRM, QMS, LLM, or VoIP; that MoSCoW isn’t just the capital of Russia; that Scrum and MVP aren’t just sports references; and that LEAN isn’t a new diet fad. You cringe when you see references to “HIPPA”. And you can successfully administer the 5 Whys technique without being too annoying.

·       You enjoy occasional Travel: You enjoy face-to-face time, know the value of Clear and TSA Pre, and (whenever possible) usually carry-on to hit the ground running.

Who: We are seeking a detail-oriented and innovative Product Analyst to join our Blood Management team. This role blends analytical expertise, quality and testing focus, and active participation in client engagement events. You will play a key role in translating customer needs into software requirements, ensuring rigorous quality standards, and helping to plan and execute workshops, webinars, and conferences that connect us with our clients.

Key Responsibilities:

Product Analysis & Requirements:

·       Collaborate with blood center users, client services (CS), engineering, and management to gather, refine, and establish comprehensive requirements

·       Create and maintain detailed specifications, user stories, and workflow diagrams that are clear, comprehensive, consistent, and testable

·       Play an active leadership role to ensure our solutions across our BM product portfolio provide continuously-expanded workflow efficiencies and leading innovations for our user base

·       Contribute to product roadmaps by identifying gaps, opportunities, industry trends (e.g., AI-based solutions), and client needs.

Quality & Testing:

·       Ensure quality of product & releases by defining acceptance criteria, validating test cases, and directly participating and owning responsibility in testing cycles

·       Ensure all delivered features meet expected quality standards

·       Establish, continually enhance, and execute test plans and scripts including automated test suites

·       Track and analyze defect trends to recommend process improvements and enhance product reliability.

Customer Engagement & Event Planning:

·       Assist in planning and executing client-facing events such as user group meetings, JAD sessions and workshops, webinars, and industry conferences to gather feedback and showcase product capabilities

·       Support the preparation of materials, demos, and presentations for these events

·       Engage with clients during events to capture insights and progress them to action.

Cross-Functional Collaboration:

·       Work closely with CS, Product, Marketing, Sales, Engineering, and Management teams to ensure alignment between product initiatives and client needs

·       Provide data-driven insights and documentation to support decision-making and innovation.

Qualifications:

·       BA/BS in Information Systems, Computer Science, Business, or a related field; or equivalent experience

·       Minimum of 2 years' experience in product analysis, business analysis, or similar roles in a software or healthcare technology environment

·       Hands-on experience producing software requirements, wireframes, and workflow documentation

·       Knowledge of emerging technologies such as AI and their application in healthcare software

·       Familiarity with QA processes, software testing, and quality management principles

·       Excellent organizational skills and strong attention to detail

·       Strong interpersonal and communication skills, with a client-focused mindset

·       Proficiency with collaboration and SDLC tools (e.g., Atlassian platform).

Highly Desirable:

·       Experience in blood banking, transfusion medicine, or healthcare systems (BECS, CRM, QMS, EMR/EHR).

·       Hands-on experience with planning and running client workshops, JAD sessions, webinars, and conferences.

·       Hands-on experience with leveraging and incorporating AI-based solutions into both operational processes and product

Key Skills:

·       Requirements Gathering & Documentation

·       Quality Assurance Support & Testing

·       Event Planning & Client Engagement

·       Workflow Analysis & Process Improvement

·       Agile Methodologies & Scrum Practices

·       Cross-Functional Team Collaboration

·       Analytical & Problem-Solving Skills

·       Communication & Presentation Skills

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the functions.

·       While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.

·       Additionally, the employee is regularly required to talk or hear.

·       The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.

·       The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb orbalance; and stoop, kneel, crouch, or crawl.

·       The employee must occasionally lift and/or move up to 15 pounds.

·       Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

·       The noise level in the work environment is usually moderate.

·       Ability to attend and preside over trade shows and conferences and visit client sites which include hospital settings and medical facilities.

·       Ability to travel on a flexible schedule. Airplane travel is necessary.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.