About InVita Healthcare Technologies
InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making. For more information about our software solutions, please visit invitahealth.com.

Job Title: Software Solutions Specialist

Department: Client Services (CS), Blood Management Business Unit (Human Biologics Division)

Reporting to: Director of Recruitment Solutions

Location: Baltimore, MD

Hours of work: Typical hours of work are from 8:30 AM until 5:30 PM. Additional hours may be necessary as needed. This position is exempt from overtime.

Compensation: $60,000 - $80,000 Depending on Experience

Who we are: InVita develops specialized software for regulated industries that support the advancement of public health and safety. We are the acknowledged leader in the markets we serve. Our subject matter expertise is unmatched in the industry and our products are used by public health and medical professionals across the globe. We have 200 employees and two main offices in Baltimore & Los Angeles.

Overview:

At InVita, our mission is to provide solutions that support the blood and plasma collection industry – and as a Software Solutions Specialist, you’ll be at the center of helping streamline critical workflows that enable life-saving operations. You’ll serve as a subject matter expert for our solutions. You’ll help clients – who we refer to as Partners - maximize the value of our technology while bringing their feedback and insights back into our organization.

In this role, you’ll find and triage support inquiries, manage a queue of projects and requests, and provide clear project updates both internally and externally. You’ll oversee and support implementations, lead trainings, and guide Partners through product upgrades. Just as importantly, you’ll act as the Voice of the Customer (VoC) – sharing industry perspectives with our product and development teams to help shape future solutions.

Who:

We’re looking for someone who is detail-oriented, solutions-focused, and passionate about using technology to make a real impact in healthcare – especially in the life-saving work of blood banking. You bring a positive, can-do attitude, strong communication skills, and an unwavering commitment to Partner success. Collaboration comes naturally to you, and you thrive in environments where you can collaborate closely with our Partners to deliver outstanding service and meaningful results.

You’re likely a good fit here if:

·       You’re energized by working directly with Partners, turning complex challenges into clear solutions

·       You can juggle multiple priorities while staying organized and proactive

·       You thrive on collaboration – partnering with Partners, teammates, and developers alike

·       You take ownership of projects and see them through from planning to execution

·       You’re motivated by making a real difference in healthcare workflows and patient outcomes.

At InVita, you won’t just support technology – you’ll help advance an industry that saves lives.

Key Responsibilities:

·       Manage and respond to Partner inquiries via internal web-based ticket system (Service Desk).

·       Troubleshoot, resolve, and document issues in a timely manner

·       Provide consultative telephone and email support, ensuring a high level of Partner satisfaction

·       Develop and maintain a thorough understanding of all aspects of assigned InVita software products and be able to demonstrate solutions effectively

·       Conduct training during software installations, upgrades, and as needed for ongoing support

·       Execute quality assurance activities, including testing software releases prior to packaging and deployment

·       Analyze end user feedback and suggestions and collaborate with Product and Development teams to recommend and progress enhancements

·       Coordinate with internal teams to manage client projects, ensuring deliverables meet scope, quality, and timeline requirements

·       Provide project status updates to internal stakeholders and Partners

·       Contribute to documentation, knowledge base articles, and end user-facing resources to improve self-service and support efficiency.

Qualifications:

·       Bachelor’s degree or equivalent experience

·       Experience in the healthcare industry, with a strong preference for experience in blood and plasma collection

·       Proven project management experience, including the ability to manage multiple initiatives simultaneously

·       Logical and efficient working style with keen attention to detail

·       Strong problem-solving skills and the ability to translate complex technical issues into clear, client-friendly language

·       Superb verbal, written, and public speaking skills

·       Highly detail-orientated with exceptional follow-through and organizational skills

·       Proficiency with the Atlassian platform (Jira, Confluence, Service Desk) is highly desirable

·       Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

·       While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.

·       Additionally, the employee is regularly required to talk or hear.

·       The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.

·       The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

·       The employee must occasionally lift and/or move up to 15 pounds.

·       Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

·       The noise level in the work environment is usually moderate.

·       Ability to attend and preside over trade shows and conferences.

·       Ability to travel on a flexible schedule. Airplane travel is necessary.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.