About IP House

At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting-edge technology and deep cross-border expertise, we deliver scalable, end-to-end solutions for IP portfolio management, enforcement, and content and brand protection.

With over 550 experts operating across five continents, we are trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement at scale. From digital platforms to physical marketplaces, we help clients safeguard what matters most—everywhere it matters.

Overview of the Role:

• The Associate Director of Field Investigations (Americas) will spearhead the continued build-out of IP House’s on-the-ground field investigations network in the region, including in-house teams, networks, and strategic partnerships, ensuring robust execution across licensing, compliance, quality management, and business development. This is a highly visible, senior role that will drive both business opportunity and operational excellence for our field investigations services.
• The right candidate will bring a blend of practical field investigations expertise, strong leadership and team-building capacity, robust business judgment, and a relentless commitment to seamless client delivery. You’ll work cross-functionally within internal teams to ensure IP House’s global standards and commercial objectives are met.

Essential Duties and Responsibilities:

• Investigative Operations & Leadership
• Lead the expansion and day-to-day management of field investigations across the Americas, overseeing all field activities, subcontractor engagement, and process development in the region.
• Expand and scale a compliant, licensed, and quality-focused field investigations network—with redundancy in key markets and a focus on coverage expansion, especially across high-priority U.S. states and major Latin American jurisdictions.
• Develop, standardize, and enforce field investigative protocols—including evidence handling, reporting, and client communications—to ensure consistency and compliance.

Licensing, Compliance & Quality Assurance

• Manage ongoing state licensure requirements in the U.S. as well as registration, permitting, and compliance obligations in key Latin American jurisdictions, ensuring full coverage for current and future business needs.
• In coordination with our Investigative Due Diligence Unit, oversee rigorous vetting and onboarding of our field investigator network: license verification, insurance, references, background checks, and professional standards.
• Maintain compliance with all applicable laws; champion continuous improvement and conformity to emerging regulations and best practices.
• Implement and monitor ongoing quality assurance, performance metrics, and process reviews throughout our network in region.
• Ensure that all field work is ethical, necessary and proportionate to what it seeks to achieve and is aligned with the IP House Code of Conduct for investigators and similar client codes.
• Promote legality, confidentiality, honesty and integrity as the cornerstone of all field operations.

Business Development & Revenue Growth

• Partner with Product, Client Success, Client Solutions, and Global Field Investigations teams to drive partnership expansion.
• Cultivate and maintain relationships with key clients, acting as the primary escalation point for field investigations in the Americas and ensuring seamless, high-touch service.
• Drive the development of value messaging and client-facing materials that clearly differentiate IP House’s field investigations offering in region, emphasizing national and regional reach, integrated quality, and single-point accountability.

Process Alignment & Cross-Functional Integration

• Work with Global Online Operations teams to standardize processes, technologies, and data/reporting practices across all field investigative activities in region.
• Develop, document, and implement scalable workflows for network expansion, sourcing, vetting, onboarding, assignment, and ongoing review.
• Ensure alignment of regional field investigations initiatives with global process excellence, technology, and commercial strategies—while adapting for local regulatory and operational nuance.

Team Building, Development & Culture

• Recruit, mentor, and manage a high-performance regional field investigations team, championing a culture of collaboration, innovation, accountability, and continuous learning.
• Establish clear expectations, KPIs, and ongoing development for both in-house and external field resources.
• Foster transparent communication, regular performance feedback, and strong cross-team alignment within the regional and global field investigations teams.
• Work with the global team to design and deliver training to promote uniformity and best practice.

What You’ll Bring:

• A background in U.S. Law Enforcement during which you delivered or managed field operations such as surveillance, undercover engagement and test purchasing and / or over eight years of experience in delivering field investigations within the private sector to support brand and content protection specifically.
• A strong preference for applicants with a background in IP enforcement.
• Experience in shaping and leading teams.
• An understanding of risk management in the context of field operations conducted within the private sector.
• Thorough knowledge of U.S. state and federal investigative licensing, compliance, and reporting standards; familiarity with Latin American investigative regulatory landscapes is highly desirable.
• Experience conducting or overseeing field investigations in Latin America is strongly preferred.
• Proven track record building, managing, and scaling field investigation teams and/or networks in a high-compliance, quality-sensitive environment.
• Demonstrated success in business development—growing B2B client relationships and supporting direct sales efforts.
• Experience managing multi-state and multi-national licensure, vetting workflows, and operational efficiency in a complex, distributed model.
• Flexibility, dedication, innovation, strong cross-functional leadership, negotiation, and executive communication skills.
• Bachelor’s degree required; advanced degree or relevant certifications preferred.
• Fluency in Spanish or Portuguese is preferred but not required.

Why IP House:

IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team.  We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment. 

Salary Range: $110k-$125k depending on qualifications and location.