IT Voice is a trusted leader in IT solutions, providing everything from network management to system administration and technical support. We pride ourselves on solving complex problems and delivering tailored solutions that help our clients thrive. Guided by core values—focus on others, own it, work smart, and do the right thing—we approach every task with integrity and efficiency. At IT Voice, we're committed to excellence, ensuring our clients receive top-tier support and satisfaction in all we do.

Job Description:

We’re looking for an experienced and highly skilled Tier 3 Engineer to join our top-tier engineering team at a leading nationwide Managed Service Provider (MSP). In this role, you’ll handle advanced technical escalations and support critical infrastructure projects across a diverse range of client environments. 

You’ll be part of a collaborative team of senior engineers working to resolve complex issues, deliver scalable solutions, and support the overall technical success of our clients’ environments. This role is ideal for someone who thrives in a fast-paced, multi-client environment and is passionate about solving challenging technical problems. 

Responsibilities:

• Provide Tier 3 support for escalated service tickets, focusing on complex issues involving network, server, and security infrastructure. 

• Lead or assist in the implementation of IT projects, including migrations, upgrades, and new technology deployments. 

• Serve as a technical escalation point and mentor for Tier 1 and Tier 2 support teams. 

• Troubleshoot and support multi-site environments including routing, switching, firewalls, and virtualization. 

• Configure, maintain, and troubleshoot Fortinet (FortiGate), Meraki, and Sophos firewall appliances. 

• Manage and support advanced Windows Server environments (AD, DNS, DHCP, GPO, etc.). 

• Administer and troubleshoot VMware environments and virtual infrastructure. 

• Support and configure MSP backup solutions (e.g., Datto, Veeam, or similar). 

• Maintain accurate documentation of client environments, configurations, and solutions. 

• Participate in on-call rotation and respond to high-severity incidents as needed. 

Requirements:

• 5+ years of hands-on IT support experience in an MSP or similar multi-tenant environment. 

• Strong expertise in routing and switching, including VLANs, VPNs, and subnetting. 

• Proven experience with firewall configuration and support — FortiGate, Meraki, and Sophos preferred. 

• Advanced knowledge of Windows Server environments (2016/2019/2022), including Active Directory and Group Policy. 

• Proficiency with VMware vSphere/ESXi environments. 

• Familiarity with MSP-centric backup solutions (Datto, Veeam, etc.). 

• Strong troubleshooting and root-cause analysis skills. 

• Excellent written and verbal communication skills. 

Preferred Certifications (not required):

·        Fortinet NSE Certification(s) 

·        Cisco CCNA/CCNP 

·        Microsoft Certified: Windows Server Hybrid Administrator Associate 

·        VMware VCP 

·        CompTIA Network+/Security+ or equivalent 

Additional Information:

• Work with a highly experienced team of senior engineers at a fast-growing nationwide MSP. 

• Access to cutting-edge tools and diverse technologies across multiple industries. 

• Opportunity for growth, leadership, and continued technical development. 

• Competitive salary, benefits, and remote-friendly work environment. 
• We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.

Job Type :Full-time (Remote)

Salary: $60,000 - $89,000 (based on experience)

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work-from-home flexibility

Schedule: Monday to Friday

Work Location: Remote (United States)

Company Website: www.itvoice.com