Client Success Coordinator

About Jampack

Jampack offers unique and memorable experiences that cater to every event-goer’s desires. The company partners with event producers across music festivals, sporting events, conferences and more to curate exclusive in-event experiences exclusively available within Jampack’s platform. Jampack’s proprietary technology and partner integrations allow its platform to bundle those once-in-a-lifetime experiences at the best rate available, all within a single platform. From hotel accommodations to open bars at the most sought-after nightclubs, line skips, event re-entry, lavish dining experiences and more, each experience offers an elevated way to “Jampack a Weekend.” For more information and to view available bundled experiences, visit

Job Summary:

We are looking for an organized and driven person to help support our clients and level up our Client Success team. This role reports directly to one of our Client Success Directors and is responsible for helping them manage their book of business. This involves onboarding new clients, leveling up our organization and processes, and supporting & growing our clients’ travel package sales over the lifecycle of their event. This is highly cross functional and you will work with our Sourcing, Finance, Marketing, and Creative team to ensure the success of our clients.


  • Build a best-in-class team

    • Work closely with the Client Success Director to support the onboarding and management of clients.

    • Participate in team meetings, share client event updates, identify improvement areas, and propose new ideas to drive growth and success.

  • Flawless execution of event sales

    • Assist in the onboarding and ongoing management of clients, including scheduling meetings, tracking deliverables, and holding clients accountable for meeting timelines and deliverables.

    • Assist in creating and upkeep email, follow-up, and communication templates that allow Fuse to operate at scale.

    • Keep up-to-date records of all client communications and tasks in our CRM system, providing regular reporting to the Client Success Team.

    • Coordinate with cross-functional teams such as Client Development, Product Marketing, Digital Marketing, and Supply to execute on client deliverables, ensuring timely delivery and a high-quality product.

    • Take a project management approach to client events, ensuring all stakeholders are aligned, projects are well communicated, and deadlines are met.

  • Use project and marketing management tools to organize and track event progress, identifying and mitigating risks of not meeting marketing timelines and deliverables.

  • Provide exceptional service to our clients, acting as a liaison between clients and our internal teams, resolving any issues and concerns that arise promptly and professionally.

  • Maximize revenue for clients

    • Assist with the client marketing execution required for a successful event.

      • Attend meetings with clients to gain buy-in for travel package marketing, take notes and send out action item follow-ups.

      • Assist clients in promoting travel packages, fulfilling their contractual obligations.

      • Project manage clients to execute their agreed upon marketing commitments.

      • Collaborate with the Digital Marketing team to drive revenue via customized marketing plans tailored to the event.

      • Grow your expertise in marketing travel packages

    • Coordinate with the Supply Team to develop unique event itineraries that offer relevant add-ons, package inclusions, and more.

    • Track the performance of each sale and advise clients on strategic recommendations to boost revenue.


  • 0 - 2 years of professional experience

  • Local to Las Vegas with the expectation to be in office each day

  • Attention to detail and organization are MUST-HAVE skills 

  • Ability to problem solve and figure out solutions to challenges that arise

  • Strong writing skills and comfortable supporting and speaking on client-facing calls

  • Comfortable in a fast-paced startup environment, where last-minute changes are common

Client Success

Las Vegas, NV

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