Director, Supply Chain Operations

JENNY BIRD is a leading jewelry and lifestyle brand, on a mission to uplift and inspire through lightweight statement designs and our 1% giveback pledge. As a fast moving business with direct-to-consumer, wholesale and major department store channels, our cross-functional team embodies dynamic creativity and is ever-evolving. With everything we do, we keep our customer at the core. We value our partnerships, developing and strengthening our relationships with accounts.

As the Director of Supply Chain Operations, you will lead the strategic oversight and optimization of the company’s operational processes, logistics, and distribution functions, ensuring seamless operations across all channels. Reporting directly to the VP of Supply Chain Operations, you will manage key relationships such as freight vendor partnerships while driving operational efficiencies. This role involves overseeing a team, implementing best practices, and aligning operational strategies with the company’s strategic pillars.

The Director of Operations partners closely with the VP, Supply Chain Operations on process and systems improvements, and acts as the operational point of escalation for fulfillment, shipping, and logistics issues across the business.

Inbound & Outbound Logistics

• Oversee and optimize outbound and inbound freight movement, including documentation, system updates, internal communication and 3PL coordination.
• Supervise the preparation and management of export documentation for cross-border shipments including commercial invoices, CERS forms, and SED forms. 
• Lead the implementation and management of trade portal initiatives, serving as the primary operations contact and collaborating closely with the Finance team to ensure compliance and efficiency.
• Own global inbound and outbound freight management, including proactively negotiating rates, sourcing new partnerships, and scoping the business's evolving needs.
• Serve as the escalation point for all shipment and transfer receipts, including documentation, system updates, and internal and 3PL communication when issues arise.

Third-Party Logistics 

• Oversee team that manages all day to day operations for outbound, inbound and reverse logistics while ensuring established SLA times are met.
• Deliver monthly volume forecasts and upcoming promotions to ensure SLA is met and have open communication with 3PL on partnership expectations. 
• Serve as the escalation point for all 3PL tasks and needs.
• Cultivate and maintain strategic relationships with third-party logistics centres to support operational goals and enhance service
• Support in negotiation process and contract renewal 
• Maintain financial oversight of shipping and 3PL partners by tracking costs and managing invoice approvals. 

DTC and B2B

• Supervise all e-commerce, brick and mortar, wholesale and Amazon fulfillment, including sales orders, replacements, and PR marketing orders
• Oversee communication of order issues to Client Care team, including fraud orders and inventory shortages, tampered packaging.
• Implement strategies to address customer feedback and resolve issues related to shipping issues, wrong items received, and missing packages. 
• Manage EDI implementation and post-go-live system monitoring to ensure accurate data transmission.

Strategic & Cross-Functional Operations

• Foster cross-functional relationships with Ecommerce, Wholesale, Client Care, Marketing, Creative and Finance teams and act as the main point of contact for operations at JENNY BIRD 
• Serve as the primary point of contact for all operations-related matters with the executive team, ensuring strong relationship building and nurturing effective collaboration.
• Drive efficiencies with the ERP system, including integrations. Ensure systems are being used to optimal capacity and provide company ERP support and training. 
• Research and implement new features and processes within current systems to improve operational efficiency, always keeping in mind to set the business up for scale. This includes (not limited to) new shipping partners, warehouse partners, communication tools etc. 
• Refine workflows, offer recommendations, and lead initiatives to enhance productivity, quality, and efficiency of operations.
• Own the creation, implementation, and maintenance of all standard operating procedures within the department. 
• Prepare and present regular reports to senior management on key performance indicators, operational challenges, and opportunities for improvement.
• Contribute to the strategic planning process by providing insights and recommendations on operational improvements and growth opportunities.
• Identify bottlenecks in fulfillment and logistics workflows and lead process improvement initiatives to resolve them.

Operations Systems & Integrations 

• Own the operational side of core systems supporting fulfillment and logistics, including ERP (NetSuite), warehouse management, and EDI connections with wholesale accounts.
• Partner with IT/technology and the VP, Supply Chain Operations on system integration projects, testing, and rollout as they relate to operations (e.g., new 3PL integrations, automation or AI-enabled tools, reporting dashboards).
• Ensure operational data (inventory movement, order status, shipment tracking) is accurate and flows correctly between systems used by operations, e-commerce, and wholesale teams.
• Identify and champion process automation opportunities within fulfillment and logistics workflows.

Team Leadership and Development

• Lead, mentor, and develop the operations team, fostering a culture of continuous improvement and professional growth.
• Act as the operational escalation point for cross-functional partners in wholesale sales, e-commerce, client care, and finance.

Leadership Expectations

At JENNY BIRD, we seek managers who have effective communication skills and are conscious and kind leaders. It is important that our leaders naturally embody our brand mission of empowering and uplifting others. We are looking for a compassionate and reliable individual who will lead with empathy, inspire their teammates and peers with a strong work ethic, all whilst supporting the growth of their team members through establishing a relationship built on trust and respect.

As a brand, we have seen incredible growth and success through our team’s proactiveness, curiosity and desire to learn while building. We look for managers who embody these traits and have the confidence and comfortability to not only manage and collaborate laterally, but to also work directly with our founder to communicate ideas and support the company’s goals and manage up when required.

Qualifications

• 5–8+ years in supply chain, logistics or fulfillment operations, with at least 3–5 years leading a team (managers or coordinators)
• Hands-on management of 3PL partners: SLAs, forecasting volume to the warehouse, invoice and cost oversight
• Inbound and outbound freight management, including rate negotiation and sourcing new carriers or freight partners
• Cross-border shipping knowledge (Canada–US at minimum): commercial invoices, export reporting and customs documentation
• Experience running omnichannel fulfillment across DTC e-commerce, wholesale, retail and Amazon
• Strong NetSuite (or comparable ERP) experience 
• EDI experience (SPS preferred) with wholesale accounts, ideally including an implementation or onboarding
• Track record of leading process-improvement work that cut cost or errors measurably

Role Details

• Location: We have flexible working arrangements for the team. This role requires you to be in the office  (East Room located at 507 King East, Toronto, Ontario) 3 days a week, Monday, Tuesday, and Thursdays.
• Salary: The anticipated base salary range for this position is $125-145K. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

Perks at JENNY BIRD

• 3 weeks vacation + 3 floating days + Summer Fridays (office closes early at 1 pm)
• Your birthday off!
• A comprehensive benefits program + flexible health care spending account
• Parental leave top-up
• Employee discount to use towards JENNY BIRD pieces!
• Access to Group RRSP Plan
• Membership to the East Room at 507 King East, Toronto, Ontario

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JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email.

At JENNY BIRD, we may use AI-enabled tools as part of our recruitment process to help review, screen or assess applications. These tools support our team and never replace it: our team continues to review every application and makes every hiring decision.