JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Position Summary:
The Product Manager I (PM I) will assist in the product development process, coordinate with cross-functional resources, complete development tasks, and work with the Product Management team to bring assigned products to market. The role is primarily one of development and will focus on collecting feedback, creating product documentation, assisting in technology decisions, and implementing the necessary skills within each department to enable them to provide the support needed by the business.
As the PM I, you are a strong communicator and will work with a variety of teams and technology vendors to ensure successful development of products that meet our requirements. You will also provide support for JMARK's service/sales teams to ensure products are successful and managed to best-practices.
Duties and Responsibilities:
General
- Identify the proper vendor partners and maximize the impact of our partnerships to facilitate better experiences and reduced risk
- Increase the acquisition, activation, retention, and engagement rates of the product
- Define experiences so that using any product is as simple as possible, aligns with the JMARK brand, mitigates support burden, and provides a feedback loop for continual improvement
- Collaborate cross-functionally to develop and execute ideas through all aspects of the product development life cycle, including design, development, and implementation
- Develop feedback loops between the products and users, and continually develop the understanding of the problem through user feedback, metrics and communicating insights to the product and engineering teams
- Own the identification, review and analysis of product requirements; assist in design and development of products that address appropriate business needs
- Manage and communicate product changes internally. Serve as an internal advocate for assigned products in group meetings.
- Develop and maintain internal repositories of product specifications, collateral, and frequently asked questions (FAQs).
- Establish and maintain relationships with vendors and partners as needed for each service offering.
Professional Development
- Participate in ongoing training and attainment of various manufacturer and software certifications.
- Keep current on industry trends and report findings to team members that directly impact the quality and profitability of JMARK.
- Develop personal skills to work efficiently both individually and as a cross functional team member.
- Attend training sessions as available.
- Identify and mentor team members on areas of expertise.
- Participate in company-sponsored position related activities.
Competencies:
To perform the position successfully, an individual should demonstrate the following competencies:
- Communication Skills
- Customer Service
- Job Knowledge
- Time Management
- Technical Credibility
- Technology Management
- JMARK Core Values
Skills and Qualifications:
It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position. Listed are general skills and qualifications that individuals should have or should be striving to achieve in order to be qualified for this position.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or equivalent experience
- At least two years in product management; including at least three years with a Managed Service Provider, or demonstrated proficiency.
- Excellent written and verbal skills, coupled with the ability to comfortably and confidently present to all levels within JMARK
- Experience with aggressive product roadmap schedules from initiation to completion, as well as coordination of life cycle activities
- Experience working with shared infrastructure projects and both business and technical teams
- Proven record of creating new product features and improving existing ones.
- Experience with Agile project management.
- Experience with organizational adoption of new products
Licenses & Registrations:
- Valid driver's license
- Proof of vehicle insurance
- Reliable and suitable transportation that can be used as required to perform duties if needed.
Other Skills & Abilities:
- Able to work independently and as part of a team
- Prepared to travel as required
- Exceptional written and oral communication skills
- Self-Motivated
- Intrinsic desire to make a difference in the lives of fellow coworkers
- Should enjoy learning new things