*** This is a Full Time Onsite Position***

About JMARK

We believe that people come first and technology comes second. At JMARK, we don’t just fix IT problems—we prevent them, plan ahead, and enable our clients to grow faster and smarter. With a focus on healthcare, banking, hospitality, and professional services, we’re here to deliver not just IT, but peace of mind.

Join the Team That Puts People First

JMARK is seeking a passionate and technically driven System Administrator I / IT Support Specialist to be the go-to IT resource for one of our healthcare clients headquartered in Osage Beach, MO. This is not your average tech support gig—this is your opportunity to be a strategic partner, problem-solver, and trusted advisor at the frontlines of healthcare technology.

You’ll handle a range of IT responsibilities from day-to-day support and desktop administration to troubleshooting network issues and interfacing with vendor support. If you love tech, live for "aha!" moments, and thrive in a people-first culture, you might just be our next WOW-maker.

What You’ll Be Doing

Technical Execution:

• Provide daily support for approximately 230 users in a multi-device, multi-system environment.
• Manage, triage, and resolve IT tickets via calls, emails, and in-person interactions.
• Troubleshoot desktop, laptop, printer, copier, and peripheral issues.
• Perform basic user account management in Active Directory (AD), including password resets, user provisioning, and group memberships.
• Support mobile device configurations and personal tech for clients (phones, tablets, laptops).
• Assist in Windows desktop and light server OS environments.

Collaboration & Communication:

• Serve as the liaison between the client and JMARK’s centralized IT team.
• Communicate technical issues and solutions in a user-friendly, proactive manner.
• Deliver training and coaching to help clients confidently use new tools and systems.

Customer Experience & Proactive Care:

• Provide exceptional customer service through empathy, clear communication, and a sense of urgency.
• Utilize de-escalation and problem-solving skills when handling critical or complex IT issues.
• Seek opportunities to improve processes, boost uptime, and delight users.

Continuous Learning & Improvement:

• Stay sharp through self-paced learning, shadowing senior engineers, and attending workshops or certifications.
• Contribute to knowledge base articles and process documentation.
• Recommend system enhancements and assist in local IT planning and improvement projects.

What You Bring to the Table

Education & Experience:

• 1+ years of experience in a technical support or system administration role.
• Previous desktop support or help desk experience strongly preferred.
• Familiarity with healthcare technology environments is a plus.
• Hands-on experience with Windows OS, Active Directory, Office 365, and remote troubleshooting tools.
• Experience with vendor software support coordination is beneficial.

Skills & Traits:

• Stellar customer service mindset with a knack for making complex tech feel simple.
• Strong organizational and analytical skills.
• Excellent communication (verbal and written).
• Ability to follow procedures and adapt in a dynamic support environment.
• Respect for data security, privacy, and confidentiality—especially in regulated industries like healthcare.