Client Relationship Manager II

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.
 
This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations.  The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Award-winning Managed Service Provider seeking a motivated Client Relationship Manager II:

Do you speak Geek?  Are you willing to be our clients Technology Sherpa?  If so, consider joining our dynamic team at JMARK as a Client Relationship Manager (CRM II).  Be prepared to play a crucial role in enhancing client experiences while ensuring alignment with our company's objectives using a People first Technology second approach.

As a CRM II, you will collaborate with internal stakeholders to deliver exceptional service, enhance client relationships, and drive revenue growth through strategic client engagements. This client-facing role requires adeptness in conducting face-to-face interactions with Board and C-level executives, facilitating Quarterly Business Reviews (QBRs), and managing your clients technology lifecycle effectively.

Odds are this job is not right for you. But, if you happen to possess the skills and personality traits we are looking for, this may very well be your dream job. Seriously.   

But before we go further, We have a WARNING: We move very fast.

You also must be awesome at working with a kickass team, reliable, have a high level of initiative, and coordinate with other individuals in and out of our company.  You need to operate at a high level, enjoy managing interruptions and unplanned disruptions while navigating through the schedule you’ve built for your day, and have impeccable written communication skills so that nothing falls through the cracks.  You must be able to track your technical work and the value you’ve produced in a ticketing system along with keeping track of the time spent on each item.  All that said, you must be the type of person that thrives in this fast-paced environment.  To do that, we need you to be very organized, a clear thinker, and someone who works quickly and communicates well.  

Duties and Responsibilities:

The Right Person:
  • Communicate and address technical needs within client environments to ensure 100% compliance with the JMARK Optimized Solution Stack (JOSS).
  • Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with client goals.
  • Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
  • Ensure all client objectives are captured during QBRs and translated into actionable items, including service tickets, project escalations, and quote requests.
  • Manage commitments resulting from client interactions, including scheduling follow-up QBRs, managing quote creation, and completing thorough documentation.
  • Assist in managing Agreement Renewal timelines and objectives to retain client base and drive healthy revenue.
  • Cultivate trust-based relationships with clients to enhance JMARK's reputation for exceptional customer service.
  • Maintain professional appearance and be willing to travel throughout the sales territory.
Professional Development:
  • Participate in ongoing training and stay updated on industry trends.
  • Develop personal skills to work efficiently both independently and as part of the JMARK team.
  • Practice and integrate the Sandler selling methodology to drive consistent sales outcomes.
Skills and Qualifications:
  • Valid driver's license and proof of vehicle insurance.
  • Ability to work independently and as part of a team.
  • Exceptional written and oral communication skills.
  • Strong attention to detail and time management abilities.
  • Self-motivated with a passion for developing people.
  • High levels of self-accountability and enthusiasm for learning.
  • Two or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
  • Experience supporting clients and vendors with a focus on value creation and retention.
Join us at JMARK and become an integral part of our team dedicated to delivering exceptional client service and driving sustainable growth. If you're ready to take your career to the next level, apply now!

Client Relations

Springfield, MO

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