IT Support Specialist

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK. Every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations.  The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.

JMARK Business Solutions Inc. is looking to add an IT Support Specialist to our team to be the onsite IT resource in St. Clair, MO for one of our Banking Clients. They will provide evaluation and support for the day-to-day IT activities. They will provide training and guidance to the internal staff and clients and keep them updated with new technologies as needed.
If you are looking for a Full-Time position with amazing benefits that will challenge you and help you grow your IT skills, we need to talk to you.

Functions and Responsibilities
Provide day-to-day IT/Desktop functions for an environment of approximately 125 users serving as liaison with contracted IT company and vendor software support companies. 
  • Responds to IT requests through calls, emails, and tickets
  • Assist team members with resolving IT issues.
  • Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
  • Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
  • Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
  • Utilize de-escalation skills and escalate cases when necessary to IT support provider.
  • Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
  • Assist in developing systems and procedures to deliver quality service to end users.
  • Ensure laptops and mobile devices remain up-to-date with patching and antivirus rules.
  • Update job knowledge by participating in educational opportunities.
  • Assist with vendor third party application support.
  • Review employee phish alerts and handle accordingly.
  • Other duties as assigned.
  • Minimum of one year working in a technical operating capacity
  • Previous experience working on help desk tickets or desktop support preferred
  • Experience in a banking/financial related environment preferred
  • Previous Window Server experience is a plus
  • Previous Active Directory experience preferred
  • Previous experience with Mobile Device Management (MDM) preferred
  • High School graduate or equivalent required
  • Excellent organizational and analytical skills
  • Understanding of and adherence to all data and physical security and confidentiality policies and procedures
  • Exceptional customer service skills
Other Requirements
Full-time weekday position. Requires occasional evening and weekend hours to assist with off-hour IT tasks.


Saint Clair, MO

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