About Ensunet Technology Group:

Ensunet Technology Group is a world-class provider of IT enterprise architecture solutions, specializing in post-merger integration in the lightning-paced, no-margin-for-error world of M&A. Functioning as a rapid-response tiger team, Ensunet serves global Fortune 500 enterprises, as well as clients in the public, government, and defense sectors.

At Ensunet Technology Group, we believe in the power of technology to transform lives and businesses. Our team is a vibrant tapestry of cultures, backgrounds, and experiences, working together with empathy and respect. We celebrate diversity as it fuels our creativity, enriches our solutions, and drives our success. We're not just building technology; we're building bridges between people, ideas, and possibilities. Together, we thrive, grow, and make a positive impact on the world.

Location: Onsite - Downtown Los Angeles, CA - potential Hybrid

Join Our Team as a Technical Lead/Developer - Salesforce CRM

We are pioneers in utility service innovation, leveraging cutting-edge technology to enhance how our community interacts with essential services. We are seeking a Technical Lead/Developer with a passion for Salesforce to help us maximize its potential within our operations.

Your Role: As the Technical Lead/Developer for Salesforce CRM, you will be at the helm of developing, customizing, and integrating Salesforce within our organizational framework. You will ensure that our CRM not only meets but exceeds the functional requirements while integrating smoothly with our existing systems, such as Oracle Siebel v23. Your expertise will enhance our customer service capabilities and be a cornerstone of our digital transformation efforts.

What You'll Do:

• Develop and Innovate: Code, test, and deploy dynamic Salesforce solutions. Build custom applications and ensure robust integrations with critical external systems, including customer contact centers and online payment gateways.
• Enhance Functionalities: Design and refine functionalities that support complex service request/order management, comprehensive profile management, and detailed engagement tracking across multiple communication channels.
• Collaborative Implementation: Work closely with Solution Architects to implement technical solutions that align with strategic business needs, ensuring seamless migration from Oracle Siebel v23 to Salesforce.
• Optimize and Troubleshoot: After deployment, you will be responsible for optimizing and troubleshooting Salesforce applications to ensure high performance and user satisfaction.
• Document and Educate: Maintain comprehensive documentation of all development processes and configurations. Lead knowledge transfer and training initiatives to empower our staff with the new CRM tools and practices.

Your Contributions:

• System Migration and Integration: Take the lead in migrating CRM functionalities from Oracle Siebel v23 to Salesforce, ensuring data integrity and alignment with the company’s analytical requirements.
• Advanced System Integration: Develop and implement integration pathways that support systems within the department, such as Customer Care and Billing, and other crucial operational platforms.
• Customer Experience Enhancements: Drive the development and implementation of features such as multi-channel customer service options, predictive analytics, and geospatial visualization within Salesforce.

What You'll Bring:

• Salesforce Expertise: Extensive programming experience in Salesforce, including proficiency with Apex, Visualforce, and Salesforce APIs. A deep understanding of integrating Salesforce with Oracle Siebel v23 is highly advantageous.
• Problem-Solving Prowess: Exceptional analytical abilities and a proven track record of delivering high-quality software solutions. Your problem-solving skills are essential for navigating the complexities of integration and customization.
• Educational Background: Bachelor’s degree in Computer Science, Software Development, or a related technical field.
• Sales force Certifications
• Utilities Industry experience.

**Candidates who fail to answer screening questions will not be considered**

In your cover letter, please answer the following questions:

• Do you have experience with Salesforce CRM development, specifically coding with Apex and Visualforce? If so, how many years?
• Have you previously managed the migration of a CRM system, particularly transitioning from Oracle Siebel to Salesforce?
• Are you proficient in integrating Salesforce with external systems such as customer contact centers and online payment gateways?
• Can you provide examples of complex functionalities you have developed within Salesforce to enhance customer service capabilities?
• Have you led training sessions or created documentation to support user adoption and technical maintenance of CRM systems?
• How many years of utilities industry experience do you have?
• This role will require an onsite presence, can you make the commute to this location?

Why Join Us? This position offers more than just a job; it's an opportunity to make a significant impact on how our community interacts with essential services. You'll be at the core of our mission to boost operational efficiency and customer satisfaction through technological innovation.

Ready to Lead and Innovate? Apply today to join our team as a Technical Lead/Developer and help us transform our Salesforce CRM into a powerhouse tool for engagement and efficiency. We’re excited to see how your technical acumen can translate into operational success!

Compensation Package: We offer a range of benefits including medical, vision, and dental options, as well as supplemental Aflac options to support your health and wellness.

Pay: $61.09 - $78.87 per hour

Competencies:

Communication Effectiveness - Articulate and present a friendly Customer Service experience in both phone and in person. Communicates effectively verbally and in writing; expresses self well in a group and one-on-one; Fosters trust by sharing information with others; Encourages open expression of ideas and opinions; actively listens to others and demonstrates understanding.

Teamwork - Identifies and cultivates relationships with key stakeholders representing a broad range of internal functions and levels; Brings substantive conflicts and disagreements into the open and resolves them collaboratively; Willing to look at all sides of an issue to arrive at goals that are mutually beneficial; Builds strong external networks with people in the industry or profession.

Judgment/Decision Making- Takes responsibility for decision-making; Makes decisions that are timely; Involves those who will be affected by the decision in the problem-solving process; Builds consensus; Generates various solutions and evaluates alternatives objectively; Willing to make and support unpopular decisions when necessary.

Innovation/Creativity - Generates new solutions by combining, changing, or reapplying existing ideas; Has good ideas and acts on them; Searches for new and better alternatives to improve performance; Strives to create value in new ways; Is aware of emerging trends and anticipates possibilities.

Motivation - Pursues goals and measures success in terms of results achieved; Focuses on what’s important to the organization and drives for results; Is persistent in the face of complex challenges or when dealing with difficult people; Conveys appropriate sense of urgency; Achieves results with and through others.

Ensunet is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.