About Tuesday Health

Tuesday Health is an innovative, value based care organization offering compassionate care for patients and caregivers navigating serious illness. The company is dedicated to revolutionizing the approach to serious illness and end of life care through leading edge supportive care models founded upon clinical expertise, industry-leading data, and technology. Our team believes deeply in our mission and puts patients first in all that we do.

The company began operations in 2023 and is backed with a significant financial commitment from a syndicate of healthcare industry partners and leading value based care investor Valtruis. Now that our company has been formed and funded, we are ready to engage with patients and excited to expand our team with passionate clinicians and support professionals!

About the role

• The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical.

What you'll do

• Key responsibilities of this role may include:

·       Support scheduling for Complex Care Navigators

·       Make patient reminder calls

·       Facilitate collaboration with health plan care managers

·       Ensure proper documentation of all patient contacts

·       Support outreach and navigation teams with operational and non-clinical tasks

·       Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved

·       Identify and request necessary patient documentation from patients and community providers

·       Other duties may be assigned

Qualifications

• A strong candidate will demonstrate the following:

·       Required Qualifications:

o   High School Diploma / GED (or higher)

o   Experience with escalated customer service issue resolution

o   Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if)

o   Phone/Fax system experience

o   EMR experience

·       Preferred Qualifications

o   Associates Degree or higher

o   Typing speed of 40+ WPM

o   Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting

Skills:

·       Operational and Technical Skills – Supports operational process improvement; understand market and optimizes clinician travel to home/facility visits; able to navigate clinical management system

·       Customer Service – Puts the patient first and delivers a high level of customer service and professionalism in all interactions

·       Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas

·       Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions.  Must be able to deal with frequent change, delays, or unexpected events

·       Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan

·       Initiative – Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflow