About Gierd Inc

Gierd partners with brands and enterprise customers to help them scale fast with confidence in today’s complex ecommerce landscape. Setting up and selling on leading marketplaces like Amazon, Walmart, and eBay can be challenging, which is why Gierd delivers a comprehensive suite of direct commerce tools designed for growth. Our platform provides essential insights, automation, and controls-empowering brands to orchestrate sales channels, optimize pricing, manage listings and advertising, and streamline financial operations. With advanced AI-driven analytics and robust automation, Gierd enables customers to make smarter decisions, maximize profitability, and maintain full control as they expand across multiple channels. We are committed to helping brands navigate marketplace complexity, reduce operational friction, and achieve sustained success at scale.

Role Overview

• As a Data Analyst specializing in Customer Service & Account Health at Gierd Inc., you will play a crucial role in analyzing and interpreting data to drive key business decisions. You will work closely with the operations team to develop and maintain reporting on customer service metrics and account health, ensuring that our customers receive the best possible experience.

Key Responsibilities

• • Collaborate with cross-functional teams to identify key metrics and KPIs for customer service and account health
• • Collect, analyze, and interpret data to provide insights and recommendations for improving customer satisfaction and account retention
• • Develop and maintain dashboards and reports to track performance and trends in customer service and account health
• • Identify opportunities for process improvements and efficiency gains based on data analysis
• • Communicate findings and recommendations to stakeholders at all levels of the organization

Qualifications

• • Bachelor's degree in a related field (e.g., Data Science, Statistics, Business) or equivalent combination of education and experience.
• • 3+ years of experience in data analysis, preferably supporting a customer service or ecommerce team
• • Proficiency in data visualization tools (e.g., Tableau, Metabase) and SQL
• • Strong analytical and problem-solving skills
• • Excellent communication and presentation skills
• • Ability to work independently and collaboratively in a fast-paced environment

If you are passionate about using data to drive business decisions and are excited about making a meaningful impact on customer experience, we encourage you to apply for the Data Analyst - Customer Service & Account Health role at Gierd Inc. Join us in our mission to deliver exceptional customer service and drive account health for our valued customers.