At Root, we’re on a mission to improve the lives of our customers by offering better insurance solutions. We challenge ourselves to think differently in order to reimagine insurance to make it smarter, more equitable, and a better experience for all.

We strive to “unbreak” the archaic insurance industry by using data and technology in innovative new ways. We believe we must be steadfast in our commitments to research, experimentation, and disciplined data-driven decision making in order to build products our customers love. Analytics sits at the center of our vision.

The Opportunity

We are looking for an Injury Adjuster. In this role, you will play a critical part in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Salary Range: $70,000 - $75,000

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US.

How You Will Make an Impact

• Delivers an industry-leading claim experience for all policyholders and claimants
• Confirms coverage and determines liability for a wide range of accident scenarios
• Consistently makes prompt and courteous contact with every party involved in a claim
• Maintains and updates a diary/schedule for each claim in the adjuster's pending
• Responds to claim correspondence in a timely fashion with very high quality
• Obtains detailed accident descriptions from drivers, passengers and witnesses
• Coordinates the repair of damaged vehicles, and assists with rental reimbursement
• Sets and maintains a loss reserve for every claim in the adjuster's pending
• Evaluates and settles injury claims from soft tissue to fatalities, including attorney-represented claims
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

What You Will Need to Succeed

• Bachelor’s degree preferred
• 2+ years of successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and negotiating settlement of third-party bodily injury claims across multiple states
• Demonstrated high quality claim handling balanced with strong productivity
• Strong technical understanding of liability and casualty principles
• Aptitude to quickly learn and apply new concepts
• Coachable and committed to professional growth
• Experience managing complex personal auto claims through closure
• Viewed as a resource within team and functional area
• High sense of professionalism while remaining empathetic
• Familiarity with claims best practices required
• Curious in nature
• Great attention to detail
• Ability to approach problems with an open mind

Note: This is an Evergreen Job Posting
We are continuously looking to connect with top talent for future opportunities at Root. By applying to this evergreen posting, you're expressing interest in potential upcoming openings.
Our Talent Acquisition team regularly reviews applications and will reach out to qualified candidates as hiring classes are opened. We encourage you to apply if you're interested.