About RWM

RWM Home Loans is a family-owned community mortgage bank with over 3 decades of experience, proudly providing award-winning 5-star service to help clients achieve their home financing goals. Our mission is to empower communities through financial education and homeownership and we’re building a team of passionate individuals who share this vision from coast to coast. We offer a wide variety of loan programs with flexible options and tailored consultations, helping us guide clients every step of the way to long-term financial success.  

Our commitment to excellence is reflected in our workplace culture, which has earned us repeat recognition as a Top Workplace, with honors for employee appreciation, professional development, well-being, and innovation. With access to upper management and a platform to share your ideas, we’re committed to investing in our team members’ growth and we offer a variety of development opportunities and growth avenues. Ready to make a difference and advance your career? Join our award-winning team and achieve your career goals with us! 

Job Overview

• The Lock Desk Analyst is responsible for supporting the Sales and Operations staff with their day-to-day operations in the execution of buy and sell side lock transactions, change and extensions requests, and pricing scenarios.   

Key Responsibilities

• Essential duties include but are not limited to the following:
•  Receive and process internal lock and change requests
• Monitor rate lock expiration dates and communicate impending dates to sales team
• Manage rate lock extensions and other lock amendments
• Communicate with team members, external investors, and vendors
• Enforcing Rate Lock policy
• Assist Sales team with pricing scenarios

• Maintain current knowledge of investor program requirements and changes as they occur
• Maintain investor website and pricing engine user profiles
• Assist Management to evaluate current processes and make recommendations
• Ad-hoc reporting and analysis

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Basic knowledge of Secondary Mortgage Market loan pricing components and Agency guidelines
• Basic understanding of loan process flows from origination to loan sale
• Optimal Blue experience required
• Working knowledge of Encompass LOS
• Organized and detail oriented
• Strong critical thinking ability a must
• Outstanding communication and customer service skills
• High level of knowledge of Microsoft suite of products
• Ability to work in a fast-paced environment
• Servicing, Post Closing, or Shipping experience as well is a plus!

EDUCATION and/or EXPERIENCE

• Minimum 2 years of Secondary experience in mortgage banking
• Bachelor’s degree in economics, finance, business, or a related field recommended

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.