For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.

Our Purpose & Vision

We're driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.

Our Impact Today

What started as an idea has grown into a global force for trust in commerce:

• Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 38,000 five-star reviews from merchants who rely on us daily
• Global Scale: More than 450,000 shops across 140+ countries use our platform to build trust with their customers
• Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
• Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed

Our Global Presence

From our London headquarters, we've built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.

Why Now Matters

After 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.

Join us to champion financial leadership at Judge.me

As our first in-house Head of Finance, you'll take full ownership of our financial function. You'll focus on building robust financial foundations and driving growth through data-driven decision making and pragmatic financial processes. We take an aggressive "Growth with Profitability" approach - continuously optimising our financial efficiency while maintaining our bootstrapped ethos. You will be instrumental in:

• Leading and owning our complete financial strategy to maintain Judge.me's position as the profitable market leader in e-commerce trust
• Building and implementing the financial infrastructure for our next phase of growth
• Driving strategic initiatives as a key member of the ELT
• Providing hands-on financial leadership to maximise our operational efficiency

What Makes This Role Special

• Own the complete financial function of a profitable, bootstrapped market leader
• Drive the transformation from consultant-led to in-house financial excellence
• Join at a pivotal time as we scale our financial operations and capabilities
• Shape the future of a company that's transforming e-commerce trust

What You'll Do

Strategic Financial Leadership

• Build financial frameworks that support our strategic approach, understanding that some investments carry implied ROI that we intentionally don't measures
• Design financial processes that protect and enable our ability to achieve our mission

Financial Strategy & Planning

• Champion a financial approach that supports both measurable growth and strategic investments
• Build financial infrastructure that enables rather than constrains
• Maintain our profitable growth 

Financial Operations & Controls

• Champion best practices in financial controls and compliance
• Drive process improvements and automation initiatives
• Support our evolution toward world-class financial operations

Leadership

• Optimise our financial processes for maximum efficiency
• Identify and implement opportunities for automation
• Collaborate with department heads to refine budgeting and forecasting

Business Partnership & Analysis

• Work closely across the business to drive revenue growth
• Balance investment in growth with profitability targets
• Drive decisions about resource allocation and ROI
• Ensure seamless financial operations across our global presence

Why This Role Matters

Judge.me is at an exciting inflection point. As the market leader in Shopify reviews, we're trusted by merchants worldwide to help build customer confidence. This role offers a unique opportunity to build and lead our financial function during a period of significant growth and evolution.

You'll join us as we transition from fractional financial leadership to establishing a robust in-house finance function. As part of the Executive Leadership Team, you'll shape not just how our finance function works, but make strategic decisions that impact e-commerce merchants globally. Your leadership will be crucial in maintaining our profitable growth trajectory while building the financial infrastructure needed to scale.

This is a chance to make a lasting impact at a profitable, bootstrapped company where financial excellence directly translates to merchant success. Whether it's implementing new financial systems, optimising our capital efficiency, or building high-performing teams, your leadership will be instrumental in writing the next chapter of our growth story.

What you'll bring

Must-Haves

• Proven track record leading finance teams in high-growth environments
• Strong hands-on financial background with significant experience in:
• • Financial planning and analysis
  • Management accounting
  • Financial operations at scale
  • Business partnering
• Experience implementing and scaling financial practices
• Track record of successful growth management in rapidly scaling organisations
• Strong understanding of SaaS metrics and performance optimisation
• Passion for both financial leadership and developing teams
• Ability to be rigorous about metrics where appropriate while knowing when to accept strategic value

Nice-to-Haves

• Experience with:
• • E-commerce or marketplace business models
  • Experience maximising UK R&D tax relief schemes and ensuring compliance
  • Understanding of UK tax relief frameworks
  • M&A and corporate development
  • Financial systems implementation (ERP, etc.)

Why Join Judge.me

Culture & Growth

Results-Driven Culture

We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources - whether that's through smarter processes, leveraging technology, or creative problem-solving. Our people thrive on the challenge of doing things better than yesterday.

Down-to-Earth Excellence

• Open, diverse team focused on continuous improvement
• Lead high-impact projects that shape our product
• Regular knowledge sharing and learning opportunities
• True work-life balance from a culture of always improving, not from working overtime

Our international, down-to-earth team brings diverse perspectives to every challenge. We believe in lifting each other up - actively sharing knowledge and skills because we understand that our collective strength determines our success. It's a culture that combines ambitious goals with pragmatic execution, where we work hard during our hours but respect life outside work, creating sustainable high performance through better processes, not longer hours.

Your Package

The Essentials

• £90,000 - £100,000 based on experience
• 30 days holiday + bank holidays
• Private health insurance (Vitality)
• Salary Sacrifice Schemes and Pension, Perks and Financial Wellbeing Support via Mintago
• Perks at Work Account
• Brand new Macbook and tech setup

Flexible Working

• Hybrid setup: 2 office days (Tues/Thurs), 3 remote
• Modern Shoreditch office near Old Street
• 4 Weeks Working Hard and Anywhere (per year)
• No overtime culture
• Casual dress code

Team Life

• Weekly team meals
• Quarterly events

Join us in building the future of trust in commerce. Work on problems that impact millions while growing with a team that values both excellence and balance.