For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.

Our Purpose & Vision

We're driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.

Our Impact Today

What started as an idea has grown into a global force for trust in commerce:

• Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 38,000 five-star reviews from merchants who rely on us daily
• Global Scale: More than 450,000 shops across 140+ countries use our platform to build trust with their customers
• Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
• Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed

Our Global Presence

From our London headquarters, we've built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.

Why Now Matters

After 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.

Join us to champion engineering excellence at Judge.me

As our Head of Engineering, you'll co-lead our engineering organization alongside our Chief Architect. While the Chief Architect leads architectural decisions, you'll focus on driving exponential team output through process excellence, engineering practices, and pragmatic automation. We take an aggressive "All Use Cases" approach - continuously expanding our feature set to serve every merchant need, which requires innovative thinking about how to scale engineering output beyond just adding headcount. You will be instrumental in:

• Leading our engineering teams to rapidly ship high-impact features that keep Judge.me at the forefront of e-commerce
• Balancing rapid delivery with maintainable, high-quality code
• Implementing strategic technical initiatives, working closely with our Chief Architect
• Providing hands-on technical leadership and mentorship to maximize our team's effectiveness

What Makes This Role Special

• Partner with our technically-focused co-founder to shape Judge.me's engineering future
• You’ll join the ELT of a profitable, bootstrapped company that's the market leader in Shopify reviews
• Join at a pivotal time as we scale our engineering practices and technology
• Work with a talented, distributed team dedicated to helping merchants build trust

What You'll Do

Driving Exponential Output

• Relentlessly identify and implement ways to multiply our engineering impact without proportionally increasing team size
• Champion our "All Use Cases" approach by finding creative ways to deliver more features faster
• Ruthlessly eliminate friction points that slow down delivery
• Leverage AI and automation to amplify team capabilities, not just streamline processes
• Create engineering leverage points where small improvements yield major output gains
• Build systems that allow us to say "yes" to more customer needs without sacrificing quality

Technical Leadership & Quality

• Work closely with our Chief Architect to implement architectural vision
• Champion our shift-left testing approach and quality practices across teams
• Drive code review culture and engineering best practices
• Support our gradual evolution toward a matured architecture through strong delivery practices

Team & Process Leadership

• Build and mentor high-performing engineering teams across multiple squads
• Optimise our Kanban-based development processes for maximum flow
• Identify and implement opportunities for automation and process improvement
• Collaborate with Delivery Lead to refine our SDLC and development practices

Product & Feature Delivery

• Work closely with Product to rapidly ship high-impact features
• Supported by your Delivery lead, you’ll balance technical debt with feature delivery to maintain development momentum
• Drive decisions about build vs buy and technical implementation approaches
• Ensure seamless rollout of features across our merchant base

Technical Strategy & Innovation

• Guide our technical roadmap to support business growth
• Evaluate and introduce new technologies where they add clear value
• Lead initiatives to improve system observability and performance
• Ensure our infrastructure scales efficiently with our growth

What You'll Bring

Must-Haves

• Proven track record leading and scaling engineering teams in a high-growth environment
• Strong hands-on technical background with significant experience in:
• Ruby on Rails ecosystem
• Modern JavaScript development
• Cloud infrastructure (AWS)
• SQL databases at scale
• Excellence in technical communication and team leadership across distributed teams
• Experience implementing and scaling engineering practices (code review, testing, CI/CD)
• Track record of successful project delivery in fast-paced environments
• Strong understanding of system design principles and performance optimization
• Passion for both technical leadership and people management

Nice-to-Haves

• Experience with:
• E-commerce platforms or marketplace applications
• Infrastructure monitoring and observability (NewRelic, Grafana)
• Performance optimization at scale
• NoSQL databases (MongoDB, Redis)
• Background in implementing DevOps practices and automation
• Experience co-leading engineering organisations
• Knowledge of ML/AI implementation in production systems

Why This Role Matters

Judge.me is at an exciting inflection point. As the market leader in Shopify reviews, we're trusted by merchants worldwide to help build customer confidence. This role offers a unique opportunity to co-lead our engineering organisation during a period of significant growth and technical evolution.

You'll join us as we modernise our engineering practices, strengthen our quality-first approach, and scale our systems to serve an ever-growing merchant base. Working alongside our Chief Architect, you'll shape not just how our team works, but how e-commerce merchants build trust with their customers globally.

This is a chance to make a lasting impact at a profitable, bootstrapped company where engineering excellence directly translates to merchant success. Whether it's refining our Kanban processes, championing shift-left testing, or building high-performing teams, your leadership will be instrumental in our next phase of growth.

Why Join Judge.me

Culture & Growth

Results-Driven Culture

We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources - whether that's through smarter processes, leveraging technology, or creative problem-solving. Our people thrive on the challenge of doing things better than yesterday.

Down-to-Earth Excellence

• Open, diverse team focused on continuous improvement
• Lead high-impact projects that shape our product
• Regular knowledge sharing and learning opportunities
• True work-life balance from a culture of always improving, not from working overtime

Our international, down-to-earth team brings diverse perspectives to every challenge. We believe in lifting each other up - actively sharing knowledge and skills because we understand that our collective strength determines our success. It's a culture that combines ambitious goals with pragmatic execution, where we work hard during our hours but respect life outside work, creating sustainable high performance through better processes, not longer hours.

Your Package

The Essentials

Salary: £112,000 > £130,000 dependent on experience

• 30 days holiday + bank holidays
• Private health insurance (Vitality)
• Brand new Macbook, access to extra monitors in the office, and more as required
• Financial Wellbeing + Salary Sacrifice Pension via Mintago

Flexible Working

• Hybrid setup: 2 office days (Tues/Thurs), 3 remote
• Modern Shoreditch office near Old Street
• No overtime culture
• Casual dress code
• Work from Anywhere (4 weeks per year)

Team Life

• Weekly team meals
• Quarterly events
• Perks at Work Account

Join us in building the future of trust in commerce. Work on problems that impact millions while growing with a team that values both excellence and balance.