About Judge.me
We believe in a world where you have trustworthy customer reviews for all products and services. Our mission is to increase trust between consumers and businesses by making online reviews more reliable and transparent.
Judge.me is a bootstrapped, profitable, and fast-growing SaaS company. We build our own products that customers love, best known for Shopify's number 1 ranked app Judge.me Product Reviews app with over 23,000 five-star app reviews.
We rapidly gained enormous traction, growing our number of users by more than 50% per year for the last four years just by word of mouth with zero paid marketing or sales. Over 400,000 shops in 140+ countries actively use our software and altogether fulfill over 70 million orders every MONTH, for which we generate over 2 million order-verified buyer reviews per month.
Most of our 50+ person team is working at our headquarters in London (UK) and we have customer support staff in London (UK, headquarters), Saigon (Vietnam), Casablanca (Morocco), and Sao Paulo (Brasil), enabling 24/7 service.
Don’t miss this exciting opportunity to be at the forefront of a transformation of the customer reviews space.
Find out more about our culture and about our
team.
About the role
We are currently seeking an experienced Support Team Leader to lead our Brazil-based support team. If you possess a can-do attitude and have a passion for leadership, you would be an amazing fit for our team.
Our apps are well-known for their outstanding customer service, and we are looking for someone like you to elevate it even further. If you have a proven track record of leading successful support teams, managing customer interactions, and implementing strategies to enhance customer satisfaction, we want to hear from you.
What you'll do
- Provide effective leadership to the support team, fostering a culture of excellence in customer service.
- Mentor team members to enhance their skills and capabilities in delivering exceptional support.
- Oversee the recruitment and training process for new support agents.
- Generate and implement innovative ideas to enhance overall customer satisfaction and optimize service efficiency.
- Conduct regular and constructive performance reviews for support team members.
What you'll need
Must-Have:
- Proficiency in English, Spanish, and Portuguese across all four language skills (speaking, listening, reading, and writing).
- Demonstrated leadership experience, preferably in a customer support setting.
- Proven track record of successfully managing and leading teams.
- A positive attitude with a focus on ensuring the success of our users, going beyond merely completing tasks or following processes.
- Eagerness to learn about e-commerce, technical aspects of our app, and familiarity with platforms such as Shopify, WooCommerce, BigCommerce, and Squarespace.
Optional but Preferred:
- Previous work experience in technical or customer-facing roles, either online or offline, is highly advantageous.
- Technical skills in CSS, HTML, and Javascript are beneficial (beginners accepted).
- Experience with e-commerce platforms or familiarity with Javascript, Liquid, and WordPress would be a significant plus.
*Full training will be provided to ensure that you have the knowledge and skills necessary to excel in this role.
What you'll get
- Job title: Customer Support Team Lead
- Salary: $1200 - 1800 / month (depending on experience)
- Working days: Mon - Fri (8 hours a day and 1-hour lunch break)
- Location: You will work remotely for now until we have an office in São Paulo
- Start date: flexible
Why it's awesome to work for us
- Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
- You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.
- No overtime and you will be working from home. The main thing we care about is the quality of your work.
- Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.