About Just Appraised 

We’re a fast-growing company transitioning from startup to scale-up. Our customers (over 200!) rely on us to simplify their workflows, and we’re passionate about creating real, tangible impact for their teams. As we expand, we’re looking for a Customer Success Manager (CSM) who’s not just along for the ride, but ready to take the wheel.

Thrive, wherever you call home. Join our fully remote team and unlock a world of possibilities beyond just a paycheck:

• Globally connected, locally supported: Thrive in a vibrant online community that celebrates your unique talents, wherever you are.
  
• Supportive parental leave: Welcoming a new member to your crew? We've got your back with time and support to adjust.
• Home office, fully equipped: Craft your ideal workspace with our generous home office and equipment stipend.
• Plus: Flexible work arrangements, continuous learning opportunities, and much more!

This isn't just a job; it's a launchpad for personal and professional growth.

About You:

You’re a self-starter who thrives in dynamic environments. You love a challenge, especially when it involves creating processes from scratch and refining them to perfection. You’ll collaborate across teams, bring fresh ideas to the table, and ensure our customers are always set up for success. You’re empathetic, patient, and able to explain complex technology in simple, relatable terms.

If you love building authentic partnerships with customers and want to grow alongside a company that’s scaling fast, this role is for you.

Key Responsibilities and Impact Areas:

• Customer Relationships: You’re a trusted advisor, working hand-in-hand with customers to ensure they’re not just using the product but thriving with it.
• Success Metrics: You’ll report and manage key metrics like churn reduction, expansion, and customer satisfaction, ensuring we hit our growth and retention goals.
• Strategic Partnership: Every customer is different. You’ll craft tailored strategies, helping them navigate their unique workflows, dynamics, and sometimes even political environments.
• Training & Support: While onboarding is handled by another team, you’ll be there during the critical adoption phase and provide ongoing training when needed, occasionally on-site.
• Stakeholder Mapping: You’ll identify key decision-makers and ensure each receives the right type of support, driving deeper engagement and retention.
• Renewals & Expansion: Comfortable with contracts? Great! You’ll manage renewals, negotiate expansions, and hit annual targets tied to retention and growth.
• **Travel**: Quarterly customer visits (dependent on need), plus occasional conferences based on territory needs.

Why You'll Thrive Here

• Communication is Key: We’re mostly remote, so clear, strategic communication is essential. You’ll need strong written and verbal skills to make sure everyone’s on the same page.
• Tools We Use: You’ll hit the ground running with ChurnZero, Close.io, Hex, Jira, Google Suite, Slack, and Zoom.
• Stay Organized: Prioritization is crucial. With multiple customers and requests coming in, your organizational skills will help you stay ahead and deliver exceptional service.
• Career Growth: This isn’t just another CSM role. With our fast growth, you’ll have the opportunity to expand into adjacent roles, take on larger accounts, or even step into leadership as our team scales.

Your Impact

You’ll drive customer success by helping our clients adopt, mature, and become advocates of our products. Your ability to build relationships, understand their needs, and deliver tailored solutions will make a direct impact on their business and ours.

If you’re passionate about making a difference and want to be part of a company that values your ideas, creativity, and drive, we’d love to meet you.

Our culture

• EQ > IQ: We value great minds and the ability to communicate with empathy
• Customer Comes First: We work closely with our clients to understand their needs and how they use our products
• Start-to-Finish Ownership: We take responsibility for anything we can influence
• Actively Practice Inclusion: Creating a diverse and inclusive team is as important to us as building a good product
• Fast-Paced Environment: The “growth mindset” is key to our success. If it won’t break anything, go for it!