About Just Appraised 

Thrive, wherever you call home. Join our fully remote team and unlock a world of possibilities beyond just a paycheck:

• Unlimited PTO: Recharge and reconnect on your terms. Explore hidden corners of the globe, or simply catch up on sleep – it's all good with us.

• Generous parental leave: Welcoming a new member to your crew? We've got your back with ample time and support to adjust.

• Home office, fully equipped: Craft your ideal workspace with our generous home office and equipment stipend.

• Globally connected, locally supported: Thrive in a vibrant online community that celebrates your unique talents, wherever you are.

• Plus: Flexible work arrangements, continuous learning opportunities, and much more!

This isn't just a job; it's a launchpad for personal and professional growth.

About the role

What you'll do

• Act as the product-solution owner for each customer’s installation and adoption from discovery to Customer Success to maintain fidelity to original product-solution vision; manage new customer requests and scope creep in the implementation phase

• Architect compelling, tailored solutions using Just Appraised product suite to optimize, streamline, and unburden customer’s workflow

• Scope expected product functionality delivered within Statements of Work based on detailed software and configuration specifications for each customer’s installation; translate ambiguous customer requests into tightly scoped requirements 

• Set expectations of time, effort, and cost implications of custom features or additional functionality that may be available beyond standard implementations

• Maintain expert-level knowledge in key product functionality and capabilities

• Closely collaborate with Product, Launch Project Management, and Integrations Engineering team to coordinate successful and timely launch and adoption, including participating in daily stand-ups, kickoff meetings, training, and UAT

• Requires 30% travel / quarter

Qualifications

• Attention to detail, strong organizational and communication skills (both verbal and written) and an ability to think clearly on one’s feet

• Ability to build relationships and develop trust with stakeholders quickly 

• Ability to listen and understand customer needs 

• Ability to multi-task and deal with shifting priorities 

• Ability to translate between technical and non-technical audiences with ease and comfort, be able to speak persuasively in both contexts and break down complex needs to the intended audience

• Ability to build empathy with customers and maintain user-centered mindset, to understand their needs, use cases, and goals, and relay this information to the broader Just Appraised team

• Strong critical thinking and problem solving to know in which contexts to apply our solutions to meet customer needs and when additional Product development is needed

• Ability to understand, prioritize, and estimate level of effort and implications of different parts of a project, and recognize when to flag risks to timeline or success criteria

• Ability to work cross-functionally

• Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision

• Knowledge and understanding of JSON

• Strong understanding of systems and data integration

• Experience with ETL pipelines using RESTFul APIs and file-based data exchanges

• Experience with databases and large ERP systems

Our culture

• EQ > IQ: We value great minds and the ability to communicate with empathy
• Customer Comes First: We work closely with our clients to understand their needs and how they use our products
• Start-to-Finish Ownership: We take responsibility for anything we can influence
• Actively Practice Inclusion: Creating a diverse and inclusive team is as important to us as building a good product
• Fast-Paced Environment: The “growth mindset” is key to our success. If it won’t break anything, go for it!