About Just Appraised 

Thrive, wherever you call home. Join our fully remote team and unlock a world of possibilities beyond just a paycheck:

• Unlimited PTO: Recharge and reconnect on your terms. Explore hidden corners of the globe, or simply catch up on sleep – it's all good with us.

• Generous parental leave: Welcoming a new member to your crew? We've got your back with ample time and support to adjust.

• Home office, fully equipped: Craft your ideal workspace with our generous home office and equipment stipend.

• Globally connected, locally supported: Thrive in a vibrant online community that celebrates your unique talents, wherever you are.

• Plus: Flexible work arrangements, continuous learning opportunities, and much more!

This isn't just a job; it's a launchpad for personal and professional growth.

About the role

What you'll do

• Oversee the project execution of Just Appraised product solution implementations

• Guide customers to meet all technical requirements for the project to enter the launch phase

• Create a project plan and drive the project toward the target timeline, coordinating internal resources and removing blockers

• Act as a point of escalation for the customer while going through the launch phase

• Clearly set expectations and communicate with customers for a positive service experience

• Work with technical resource teams to refine and prioritize tasks and user stories

• Identify new scope, document and discuss SOWs and change orders 

• Navigate difficult conversations regarding new scope or product features to balance on-time launch priorities against client workflow requirements

• Prepare and lead client presentations using video conferencing

• Coordinate and participate in customer training sessions

• Document project activities and status reporting for both internal and customer facing communication

Qualifications

• 3+ years of project management experience

• Experience in a client-facing role

• Experienced in developing and delivering training to non-technical end-users

• Understanding of Statement of Work (SOW) objectives

• Ability to build rapport and relationships quickly and develop trust with others

• Experience using tools such as Slack, JIRA, Trello and Confluence successfully for collaboration, execution and knowledge sharing across teams

• Ability to travel (up to) 30% 

• US-based candidates only 

What we value

• Attention to detail and exceptionally strong project management skills
  

• Extremely organized with strong time management and prioritization skills

• Self-motivated, high energy, results oriented contributor who thrives in a fast-paced setting

• Proven track record managing several projects simultaneously across multiple functional and remote teams

• Excellent written and verbal communication skills

• Ability to work effectively in teams of technical and highly non-technical individuals

• Critical thinking skills to understand how to translate customer needs into technical decisions

• Skill and comfort working in a rapidly changing environment with dynamic objectives

• Experience presenting to clients using video conferencing tools

• Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision

• Patience and empathy for non-technical customers

Our culture

• EQ > IQ: We value great minds and the ability to communicate with empathy
• Customer Comes First: We work closely with our clients to understand their needs and how they use our products
• Start-to-Finish Ownership: We take responsibility for anything we can influence
• Actively Practice Inclusion: Creating a diverse and inclusive team is as important to us as building a good product
• Fast-Paced Environment: The “growth mindset” is key to our success. If it won’t break anything, go for it!