What are We Looking For? 

As a Transportation Coordinator - Hotel for Kaptyn, you will serve a critical role as a primary point of contact for our customers wishing to book our services at their hotel.   As a key face to face point of contact, your interaction sets the tone for our customer experience.  

What we need you to do: 

• Provide information, answer questions and help direct customers to the appropriate queue or location to meet their vehicle 

• Acknowledge and resolve customer complaints, escalating to a supervisor as appropriate 

• Maintain a thorough understanding of all Kaptyn products to answer questions and promote additional products as appropriate 

• Maintain a positive, empathetic and professional attitude toward customers at all times 

• Communicate and coordinate with colleagues as necessary to fulfill customer requests 

• Provide feedback on the efficiency of the customer service process and hotel guest flow 

• Ensure customer satisfaction and provide professional customer support 

• Perform other related duties as required 

What you need to have:  

• High school diploma or equivalent 

• Prior sales experience is helpful 

• Outgoing, pleasant personality and strong verbal communication skills 

• Energized by helping people begin and end their visit to Las Vegas 

• Ability to stay calm when customers are stressed or upset 

• Ability to learn ticketing and/or scheduling software