An Industry Defining Company

Karoo is a venture-backed startup, immediately prior to Series A, on a mission to transform cardiovascular care. Our platform is designed to empower large provider groups and health systems to succeed in value-based care contracts with payers by improving patient outcomes and reducing cost of care through better coordination, analytics, and disease management. While our initial focus is cardiology, we are building a scalable operating system for managing complex conditions across the healthcare spectrum.

This is a rare opportunity to join a mission-driven founding team at a pivotal stage and help define the future of healthcare technology, with the power to improve the lives of patients with cardiovascular disease, the number one cause of death in America today.

The Role

We are looking for a Cardiac Care Coordinator to join our clinical team. This role is ideal for a Certified Medical Assistant with a background in cardiology who thrives in a fast-moving environment and enjoys supporting both patients and care teams.

The Care Coordinator will work hand-in-hand with RNs, LCSWs, and other members of the Karoo care team to ensure patients get timely, coordinated, and seamless care. As Karoo grows, this role will expand with new responsibilities and opportunities to shape how we deliver patient-centered support.

What You'll Do

• Provide day-to-day support to the clinical team to ensure patients receive timely, coordinated care.
• Provide care coordination and direct assistance to low-complexity patients, including outreach, follow-up, and navigation of care. This often involves “cold calls” or unexpected calls to patients, in which patience (and empathy) and repetitive efforts are often required.
• Assist with patient scheduling, enrollment, and engagement activities.
• Help review, organize, and route patient data and documentation to the appropriate team members.
• Support care plan preparation, distribution, and compliance requirements.
• Offer light technology and workflow support to the clinical team.
• Capture clinical meeting notes, track follow-up items, and ensure action items are completed. 
• Assist with onboarding and orientation of new care team members.
• Handle medical records requests and other administrative tasks.
• Participate in member engagement efforts, including calls, texts, and email campaigns. 
• In the event of a Clinical Team member’s absence/illness or scheduling conflicts, call the patients to reschedule appointments as requested.
• Take on additional duties as the role evolves with the organization.

What We're Looking For

• Certified Medical Assistant (required).
• Fluent Spanish speaker (required).
• Experience in a cardiology practice strongly preferred.
• Prior experience supporting interdisciplinary clinical teams, telehealth experience a strong plus. Experience recording and tracking details, action items, and reporting concerns.
• Comfortable with direct patient communication by phone, text, and email. 
• Strong organizational skills with the ability to manage multiple tasks in a fast-changing environment.  Tools:  Google suite, and other tracking software proficiency required.
• Tech-savvy and eager to learn new systems quickly.
• Passion for improving patient outcomes and supporting care teams.
• Comfort working in a fast-paced, early-stage startup environment, where priorities shift and structure is still evolving.

Why Join Us

• Competitive compensation  in a startup immediately prior to Series A
• Fully-remote work environment available
• Full benefits package
• A collaborative and transparent company culture that values creativity and ownership

Equal Opportunity Statement

At Karoo Health Inc (“Karoo”), we believe that improving healthcare starts with creating a more equitable and inclusive world, both inside and outside our organization. We are committed to fostering a diverse workforce that reflects the communities we serve, and to building a culture where every team member feels valued, supported, and empowered. Our commitment to inclusion is reflected in initiatives such as equitable compensation practices, employee resource groups, inclusive benefits, and more.

Karoo Health is proud to be an equal opportunity employer. We maintain a strict policy of non-discrimination for all applicants and employees. What does that mean for you? It means that we are dedicated to providing a workplace that is inclusive, respectful, and free from discrimination or harassment of any kind.

Employment decisions at Karoo Health are made based on merit, qualifications, and business need, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, political affiliation, or any other characteristic protected under applicable law. This policy applies to every aspect of the employment journey, from recruitment and hiring to compensation, benefits, training, promotion, performance evaluation, and beyond.

We’re committed to doing the right thing, always, and that includes creating a fair and inclusive hiring process and workplace for all.

Karoo Health welcomes all.

In the United States, compensation is determined by factors including location, role level, job-related skills, experience, and market conditions. Some positions may also be eligible for bonuses, equity, or other benefits. To learn more about Karoo Health’s benefits, please contact our People Team.