About Kellen

Kellen stands as a global leader in providing management and services to professional and trade organizations. We empower Board leaders by offering operational frameworks and strategic guidance to better serve their organization's mission and vision.  

As a dedicated professional services company, we offer solutions to organizations, such as association management, public affairs, marketing, meeting management, education, and strategic communication. Leveraging our expertise across diverse industries including healthcare, food and beverage, buildings and materials, and technology, as well as our global perspective with a presence in North America and Europe, we collaborate with over 100 organizations to help achieve their goals.  

Understanding the importance of a strong and effective Board of Directors, we offer customized management solutions that address the unique needs of each organization we partner with. 

Position Summary

Kellen's Associate Account Executive (AAE), Association Management is a client-service role responsible for supporting the successful management of assigned client organizations through operational coordination, project execution, and exceptional member and volunteer service. Reporting to the Group Vice President, the AAE assists senior client-service leaders with board support, membership programs, communications, conferences and meetings, financial administration, and day-to-day client operations.

The AAE partners with volunteer leaders, client stakeholders, and internal teams to ensure organizational priorities are executed efficiently while delivering responsive, high-quality service. This role develops a strong foundation in association management by coordinating multiple projects, supporting governance activities, and contributing to successful client outcomes.

The AAE also contributes to Kellen's continued success by building strong client relationships, identifying opportunities to improve operational effectiveness, supporting member engagement, and demonstrating professionalism in every client interaction.

Essential Functions

1. Board and Committee Support

The Associate Account Executive supports volunteer leadership by coordinating board and committee activities while assisting senior client-service staff with governance responsibilities.

• Supports Senior Account Executives, Account Executives, Vice Presidents, and Senior Vice Presidents in providing staff support to boards of directors, committees, and task forces.
• Assists with preparing meeting agendas, minutes, notices, supporting materials, and follow-up communications.
• Coordinates committee schedules, meeting logistics, and project timelines.
• Interfaces with committee members, volunteers, and client stakeholders through phone, email, and in-person communication.
• May facilitate committee meetings and assist with implementing committee decisions as appropriate.
• Maintains accurate records and documentation to support effective governance practices.

2. Member Programs and Client Support

The Associate Account Executive supports membership initiatives and client programs that strengthen organizational performance and member engagement.

• Assists with implementing membership recruitment, retention, and engagement programs.
• Supports the development of new programs, services, and member benefits that respond to evolving member needs.
• Assists in developing member communications in partnership with senior client-service staff.
• Coordinates client communications and member outreach activities.
• Provides responsive customer service to members, volunteers, and client stakeholders.
• Supports additional client initiatives that advance organizational goals and member value.

3. Conference, Meeting, and Event Management

The Associate Account Executive assists with planning and coordinating meetings, conferences, and educational programs that support client objectives.

• Assists with coordinating conferences, board meetings, committee meetings, registrations, and special events.
• Supports implementation of detailed event project plans and timelines.
• Coordinates logistics, speakers, vendors, marketing activities, and onsite meeting support.
• Creates and distributes event communications and meeting materials.
• Assists with registration management and attendee communications.
• Supports successful execution of meetings while ensuring a positive participant experience.

4. Financial and Operational Support

The Associate Account Executive provides administrative and operational support that contributes to sound financial management and efficient client operations.

• Assists with monitoring compliance with client contracts and supports contract renewal activities.
• Helps monitor budgets, expenditures, and financial reports to support responsible fiscal management.
• Identifies opportunities to improve processes and contribute to cost containment efforts.
• Assists with maintaining operational calendars, project timelines, and organizational records.
• Coordinates office logistics, meeting room arrangements, catering, and office supply inventory as needed.
• Supports day-to-day operational activities that contribute to successful client service.

5. Professional Development and Organizational Contribution

The Associate Account Executive contributes to Kellen's continued success by supporting organizational initiatives while developing professional knowledge and association management expertise.

• Builds positive working relationships with members, volunteers, client leaders, and colleagues.
• Demonstrates professionalism, responsiveness, and strong customer service in all interactions.
• Shares ideas that improve client service, operational efficiency, and team effectiveness.
• Pursues ongoing professional development to strengthen association management knowledge and client-service skills.
• Supports organizational initiatives and special projects as assigned.
• Participates in necessary trainings and abides by company polices.
• Performs additional responsibilities that support client success and Kellen's mission.

Qualifications

• Bachelor's degree in business administration, marketing, communication, human resources, ‎finance, or other related discipline preferred.‎
• ‎2 to 4 years’ experience in similar capacity. Association or non-profit management desired.‎
• Polished communication skills, both written and verbal, and interpersonal skills, including ‎conflict resolution.‎
• Strong computer skills with proficiency in spreadsheet, word-processing, database, and ‎presentation software applications. Experience with associate management software desired ‎along with the ability to learn new software packages.‎
• Ability to interface with executive leadership, establish credibility and build effective ‎relationships.‎
• Strong customer service orientation and the ability to interact effectively with staff at all levels ‎of the organization.‎
• Effective planning and organization skills to effectively manage multiple client ‎relationships/associations at any given time. Reliability to maintain established schedule, ‎manage time and priorities, and meet commitments and deadlines.‎
• Creative and strategic thinker with the ability to set priorities based on customer needs and ‎organizational priorities and preferences and develop solutions to client challenges.‎
• Flexibility, adaptability, and the ability to effectively manage through change and transition.‎
• Proactive and collaborative working style.‎
• Ability to handle confidential and sensitive information with poise, tact and diplomacy.‎
• Ability to stay abreast of client industry trends and assimilate new job-related information ‎appropriately.‎
• Experience working with and motivating a volunteer workforce desired.‎

Physical Demands

This position operates within an office environment. The physical demands outlined below are representative of those that must be met by an employee to successfully fulfill the essential functions of the job. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.

• Hybrid Work Environment: All employees located within commuting distance of one of Kellen’s offices are required to go in on Tuesdays, Wednesdays, and Thursdays. Flexibility in going into the office additional days may be necessary
• Extended Work Hours: The nature of this role may require more than 40 hours per week to fulfill job responsibilities. Additionally, flexibility in working nights and weekends may be necessary. Longer hours, travel, and weekend commitments are typically associated with conferences or special events.
• Office Equipment Usage: The role routinely involves the use of standard office equipment, including but not limited to computers, telephones, photocopiers, filing cabinets, and fax machines.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not exhaustive lists of all duties, responsibilities, or physical demands required. Employees may be required to perform other duties as assigned, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

Occasional travel may be necessary for this position, up to 5-10% of the time. Modes of transportation may include air travel, car, or rail.

Kellen EEO Statement

Kellen does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of Kellen to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.