About Kidspace Children's Museum

For 45 years, Kidspace Children’s Museum has been a welcoming place for exploration and discovery, serving millions of children and their families. Join a team that creates hands-on play and learning experiences that are relevant, joyful, inspiring, and that involve guests in their own process of discovery. Kidspace is an equal opportunity employer and 501(c)(3) nonprofit organization committed to building a culture of play on a foundation of anti-racist policies and practices.

Position Overview: 

Seasonal Play Facilitators are responsible for engaging guests and supporting age-appropriate learning experiences. They are creative, patient and customer-service oriented. On a day-to-day basis, Play Facilitators lead short educational activities, answer guest inquiries and provide museum information, facilitate exhibit experiences and engage guests. The Play Facilitator position delivers play experiences on a daily basis through creating safe and welcoming spaces across campus and practicing guest engagement techniques that inspire and invite play. This is a seasonal part-time, non-exempt position reporting to the Floor Leadership team. 

Essential Duties and Responsibilities:

Guest Engagement: Welcome families and help guests access amenities and opportunities. Actively seeks guest engagement and works to integrate facilitation techniques that support the play process across all stations. Engage guests with exhibit experiences. Answer guest inquiries and provide museum information.

Material Management: Manages materials and station logistics according to established process and procedures.  As a roamer, is actively moving around campus to engage and re-set un-staffed play spaces and returns items to their original location.

Collaboration and feedback: Provides clear, specific feedback and engages in discussion and workshopping opportunities. Contributes to a collaborative museum culture. Stays positive and has a great attitude even in challenging moments.

Daily Programming: Lead short onsite interactive activities including small demonstrations on art, animals, and science. 

Cross Team Support: Supports cross team needs. Demonstrates flexibility and adaptability when things change or pivot. Builds on ideas with a “yes and” attitude towards to brainstorming and the creative process. 

Additional duties as assigned.

Additional Skills:

• Attention to detail and highly organized for maximum efficiency
• Exceptional communication and interpersonal skills to effectively communicate with a wide variety of clientele and internal personnel
• Written Communication – writes clearly and informatively
• Model positive guest interactions using excellent verbal and nonverbal communication (i.e. body language)
• Interpersonal Skills - Focuses on solving conflict, not blaming; keeps emotions under control
• Teamwork - Balances team and individual responsibilities
• Judgment - Exhibits sound and accurate judgment
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.
• Professionalism – Represents the organization in a positive and professional manner; approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments
• Adaptability - Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events
• Planning/Organizing - Prioritizes and plans work activities uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. Strong multi-tasking and coordination abilities to meet tight deadlines
• Quality - Demonstrates accuracy and thoroughness
• Quantity - Meets work standards; completes work in timely manner
• Action - Exceptional follow-through/follow-up abilities
• Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Time Management - Demonstrates good personal time management. Assigned tasks are accomplished each day, and communicates with their Supervisor when this is a challenge.  
• Workplace Procedures and Systems - Practices using systems and platforms as workplace tools, such as When to Work, Ticketure, and other internal procedures and protocols. 
• Workplace Communication – Practices using When to Work, Feedback Board, and time with Supervisors as a professional communication system.
• Resource Management- Tracks use of supplies each day, shows familiarity with what supplies belong where.   

Minimum Job Requirements:

• Flexibility, a willingness to learn and grow and can-do attitude.
• A background in customer service is preferred.
• Available at least three full days (24 hours/week), including one weekend day required, occasional holidays and evenings.
• Competent and comfortable using digital devices and programs that include email, Internet, Windows, Microsoft Office and other computer systems.  
• Proficiency in oral and written English language communication, bilingual in Spanish or Mandarin a plus.  
• Regularly meets and exceeds our Baseline Expectations of friendly, safe, and professional, and demonstrates great judgment and the ability to work well with others on the team. 
• Ability to model museum best practices and uphold policies and procedures.
• Ability to work while standing and walking (with reasonable accommodation) in an outdoor environment that includes inclement or sunny weather. Kidspace is largely an outdoor facility, regular exposure to outdoor elements is required.  

Job Title: Seasonal Play Facilitator

Department: Programs

Job Type: Seasonal Part-time 

Classification: Non-Exempt   

Seasonal Schedule: May 26, 2025, through September 1, 2025

Pay Range: $18.50/hour