About Kinetic Games

We’re an independent games studio best known for creating Phasmophobia, enjoyed by millions of players worldwide. Our team is passionate, creative, and collaborative and we’re looking for someone equally enthusiastic about games to join our growing team.

We’re a small but fast growing, friendly team that values creativity, openness, and personal growth. Whether you’re helping various departments or talking about your favourite horror game, you’ll be part of a supportive environment where passion and curiosity are celebrated. You’ll be joining an ambitious team where your ideas are valued, your growth is supported, and your development truly matters.

Diversity, equity, and inclusion are important to how we work together every day. We aim to build a team with diverse experiences, perspectives, and backgrounds. We believe great games start with an inclusive environment where everyone can contribute, grow, and succeed. Applications from all qualified candidates are encouraged. Equal opportunities are provided throughout our recruitment and employment practices.

If you require any reasonable adjustments during the recruitment process, please let us know. We'll work with you to understand your needs and provide appropriate support wherever reasonably practicable.

About the role:

• We're looking for an entry-level Player Support Specialist who has a strong understanding of Phasmophobia and is passionate about helping players while contributing to the ongoing improvement of the game.
• This role sits at the intersection of Player Support and Quality Assurance. You'll be responsible for reviewing bug reports submitted by players, ensuring that valuable information reaches the QA team, and helping keep players informed throughout the process.
• You'll work closely with the Lead Support, Lead QA and (where appropriate) Lead Social Media & Community Manager to make sure player-reported issues are properly investigated, tracked, and communicated.
• The ideal candidate is an active Phasmophobia player with excellent communication skills, strong attention to detail, and an interest in game development processes.
• The successful candidate must be in a commutable distance to our UK Office.

This role is hybrid based at our office in Southampton. At this time, we are unable to provide visa sponsorship. Applicants must have the right to work in the UK.

Your responsibilities will include:

• Reviewing and triaging bug reports submitted through customer support and community channels. 
• Verifying that bug reports contain the information needed for investigation and follow up with players when additional details are required. 
• Working closely with the QA team to ensure player-reported issues are reviewed, logged, and actioned appropriately. 
• Helping identify duplicate reports and consolidate information to improve reporting efficiency. 
• Keeping players informed about the status of their reported issues by coordinating updates with the Lead Support, Lead QA and (where appropriate) Lead Social Media & Community Manager. 
• Responding to support tickets relating to bugs, technical issues, and gameplay concerns in a professional and empathetic manner. 
• Assisting with maintaining internal documentation and tracking systems related to player-reported issues. 
• Helping identify recurring player pain points and communicate trends to the wider team. 
• Acting as a key communication link between players, support, and QA. 

Requirements:

• Strong knowledge of Phasmophobia gained through significant hands-on play experience. 
• Excellent written communication skills in English. 
• Strong attention to detail and organisational skills. 
• Ability to communicate clearly and professionally with players. 
• A genuine passion for games and player experience. 
• Basic understanding of bug reporting and issue tracking within a game development environment, or a similar technical support environment.
• Basic customer support experience or understanding, gained through work, volunteering, community moderation, or other relevant experience.
• Ability to work collaboratively across multiple teams.

Our Interview Process

We aim to keep our recruitment process straightforward and engaging:

Stage 1: A video call with a member of the Marketing team and the Hiring manager to discuss your experience, your passion for Phasmophobia, and your understanding of player support and community engagement. We'll also tell you more about the role, the team, and what it's like to work at Kinetic Games.

Stage 2: A conversation with a member of the Marketing team and QA team to learn more about your background, your interest and approach to community support, and give you the opportunity to learn more about the team and how we work together.

Benefits & Perks

💰Comprehensive Reward Package

💼 Enhanced Employer Match Pension Scheme

💸 Annual Bonus

🍽️ Weekly Free Team Lunches 

🎉 Regular Social Events 

🏠 Hybrid & Flextime Working 

⚽ Access to Southampton Football Club Tickets - subject to availability and sponsor allocation

📦 Relocation Package (within the UK only)

🚗Electric Vehicle Car Scheme

🏅 Employee of the Month Vouchers

🧘 ♀️ Personal Wellbeing Allowance

🤝 Recruitment Referral Scheme

🎓 Training & Development Budget

🚀 Training & Career Development 

💚 Vitality Health Insurance 

🛡️ Aviva Life Insurance

🎂 30 days Holiday in Total

🎄 Christmas Studio Shutdown