About Kinetic

Kinetic Automation is pioneering the development of a network of automated repair centers tailored for modern vehicles. Our mission is to establish Kinetic as the premier infrastructure-as-a-service provider by servicing vehicles through our robotic repair centers, fueled by our cutting-edge software and AI technology. We specialize in delivering precise calibration service to ensure the utmost performance and safety of vehicle Advanced Driver Assistance Systems (ADAS). Our unwavering dedication to innovation and client satisfaction has solidified Kinetic Automation as the trusted partner for automotive manufacturers, collision centers, dealerships, and service centers.

About the role

The ADAS Technical Support Manager plays a critical role in enhancing the customer experience‬ by providing technical support to both internal teams and external partners. This position is‬‭ responsible for diagnostic tool management, OEM service information research, and ensuring the‬ performance and reliability of Kinetic's calibration processes. The ideal candidate will have‬‭ extensive automotive repair knowledge, expertise with OEM specifications, diagnostic hardware,‬‭ and software asset management.‬

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What you'll do

• Build and maintain trusted relationships with internal teams and external customers.‬
• Serve as the primary contact for Kinetic Hub technicians regarding diagnostic tool‬ questions and performance concerns.‬
• Support to Kinetic Hubs‬ remotely
• Oversee the lifecycle management of diagnostic and calibration tools, including‬ acquisition, deployment, maintenance, and retirement.‬
• Develop and maintain an accurate inventory of tools, and conduct technical evaluations to‬ ensure functionality and performance.‬
• Research and evaluate new diagnostic tools and technologies to enhance calibration‬ capabilities.‬‭
• Provide training and support to technicians on tool usage, software updates, and‬ diagnostic procedures.‬
• Conduct OEM technical research to ensure compliance with manufacturer specifications‬ and industry standards.‬ Assist with collision repair evaluations, including parts, labor, and ADAS calibration‬ requirements.‬‭
• Manage diagnostic software and hardware assets, ensuring compatibility and optimal‬ performance.‬
• Stay current on industry trends, OEM guidelines, and ADAS calibration advancements.‬‬
• Adapt to evolving business needs by supporting other tasks as identified & required.‬

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Qualifications

• Minimum 5 years of experience in automotive diagnostics, or technical support.‬‭
• Strong understanding of vehicle estimating, OEM service information, ADAS calibration‬ processes.‬
• Understanding of OEM Certified Networks is a plus.‬‬‭
• Proficiency with various diagnostic scan tools, OEM Software, calibration equipment, and‬ software platforms.‬
• ICAR, ASE certifications preferred.‬‭
• Strong problem-solving, analytical, and project management skills.‬‭
• Effective communication and interpersonal abilities.‬‭
• Bachelor’s degree in Automotive Technology, Engineering, Computer Science, or‬ equivalent work experience.‬

‭Benefits

• Competitive salary‬‬‭
• Health, dental, and vision insurance‬‭
• 401(k) retirement plan with company match‬‬‭
• Paid vacation and holidays‬
• And more!