About Kisi

We are Kisi, a physical security tech company revolutionizing how businesses access and secure their spaces.

Founded in 2012, with headquarters in Brooklyn, an office in Stockholm, and a global team, we create innovative, award-winning hardware and compliance-certified software that enable seamless, cloud-based access to offices, facilities, and buildings. Our mission is to ensure ease of access and remote space management, fostering a future where spaces are securely connected and accessible without boundaries.

At Kisi, you’ll join a creative and innovative team with a flat hierarchy, work closely with our co-founders, and enjoy the freedom to work your way with a strong sense of ownership.

If you’re passionate about cutting-edge technology and want to be part of a dynamic team that’s making the world more secure and accessible, we want to hear from you!

About the role

We are looking to grow our support team with a Product Support Specialist based remotely in the Philippines. This role is ideal for someone with a strong technical background, exceptional attention to detail, and a process-driven mindset. You are a problem-solver who thrives on transforming new challenges into streamlined practices. In this role you will play a pivotal role in delivering outstanding product support, standardizing knowledge, and providing structured insights to improve our products.

What you'll do

• Support Kisi partners, administrators, and end-users as they install and operate our products.
• Be an expert in the product to evangelize correct use of features and troubleshoot advanced software functions as well as test software integrations.
• Understand hardware mechanisms, wiring, and installation to remotely support Kisi installers, administrators, and users who may be on-site
• Escalate issues to secondary teams when appropriate, and take steps to ensure such issues can be addressed expeditiously in the future.
• Contribute to continuous improvement activities such as knowledge content production, quality assurance, and product feedback sessions
• Pursue knowledge of physical access control and site security best practices.
• Complete all responsibilities securely while having privileged access to various systems.

Qualifications

• Fluent in English.
• Minimum 2 years of experience in technical customer support or a related role.
• Demonstrated technical proficiency with the ability to learn and master new systems, tools, and concepts quickly.
• Experience working with APIs and a foundational understanding of software integrations and webhooks.
• Strong analytical skills, intellectual curiosity, and a structured problem-solving approach.
• Attention to detail and a commitment to delivering high-quality work.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Proactive learner who thrives in hands-on environments and isn’t afraid to ask questions.

Your process with us

Application > CV screening > Intro call (let’s get to know each other!) > Recruitment task > Technical Interview > Culture Interview > Offer.

After successful interviews and the job offer is signed, we will conduct a background check.