About Kisi

We are Kisi, a physical security tech company revolutionizing how businesses access and secure their spaces.

Founded in 2012, with headquarters in Brooklyn, an office in Stockholm, and a global team, we create innovative, award-winning hardware and compliance-certified software that enable seamless, cloud-based access to offices, facilities, and buildings. Our mission is to ensure ease of access and remote space management, fostering a future where spaces are securely connected and accessible without boundaries.

At Kisi, you’ll join a creative and innovative team with a flat hierarchy, work closely with our co-founders, and enjoy the freedom to work your way with a strong sense of ownership.

If you’re passionate about cutting-edge technology and want to be part of a dynamic team that’s making the world more secure and accessible, we want to hear from you!

Your role

As a Senior Product Enablement Engineer at Kisi, you’ll bridge the gap between our product teams and internal as well as external stakeholders. You’ll own creation and maintenance of all product- and technical-documentation, design and deliver training programs, and serve as an internal subject-matter expert—ensuring colleagues, customers and partners have the resources and knowledge to deploy, integrate, and leverage our platform successfully.

Your responsibilities

Documentation Creation & Maintenance

• Author clear, comprehensive product guides, API references, release notes, and knowledge-base articles.
• Translate complex technical concepts into user-friendly content in collaboration with Product Management and Engineering.
• Regularly audit and update documentation to reflect new features, enhancements, and best practices.

Technical Collateral

• Produce deep-dive whitepapers, integration guides, troubleshooting playbooks, and SDK tutorials.
• Collaborate with Marketing on datasheets, case studies, and webinar materials, packaging technical collateral effectively.

Product Training & Enablement

• Design and deliver both instructor-led and on-demand training sessions for customers, partners, and internal teams.
• Develop engaging training assets: slide decks, demo scripts, hands-on labs, video tutorials, and quizzes.
• Measure training effectiveness through assessments and feedback, iterating to improve content and delivery.

Internal Subject-Matter Expert

• Serve as go-to resource for pre- and post-sales teams on technical questions, PoC support, and escalations.
• Participate in cross-functional initiatives (product launches, beta programs, customer workshops) to ensure technical readiness.

Continuous Improvement

• Gather feedback from customers, support tickets, and sales interactions to identify documentation gaps and training needs.
• Propose and drive process improvements to streamline content workflows and increase self-service adoption.

Your qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, Technical Communication, or related field.
• 3+ years in technical documentation, product enablement, or solution engineering roles—preferably in SaaS or enterprise software.

Technical Skills

• Hands-on with JavaScript and React—author and maintain custom JSX components in our Docusaurus-powered docs.
• Proficient with Markdown, Git & GitHub workflows (PR reviews, branching strategies).
• Comfortable extending and theming Docusaurus, troubleshooting build pipelines and custom plugins.
• Familiarity with RESTful APIs, JSON/XML, OAuth, and SDK integration workflows.
• Optional (or learn on the job/with ChatGPT): Rudimentary understanding of electronics (circuits, wiring, power requirements) to accurately document hardware interactions.
• Ability to read and understand code samples in JavaScript, Python, or Java.

Communication & Training

• Outstanding written and verbal communication skills, with a knack for simplifying complex topics.
• Proven experience designing and delivering technical training to diverse audiences.

Soft Skills

• Strong attention to detail and organizational skills. Our documentation portal must be rigorously well-organized and easy to navigate.
• Self-starter attitude with the ability to prioritize multiple projects in a fast-paced environment.
• Collaborative mindset—comfortable working with engineers, product managers, marketers, and customer-facing teams.

Your process with us

Application > CV screening > Intro call (let’s get to know each other!) > Recruitment task > Technical Interview > Culture Interview > Offer.

After successful interviews and the job offer is signed, we will conduct a background check.