About Klir

We are hiring to make water better!

Water, a resource of unparalleled importance, is often deemed the lifeblood of our planet. However, the water industry has long been criticized for its reluctance to innovate and embrace new technologies that could liberate skilled professionals from the tedious, time-consuming administrative work that has burdened their expertise. This reluctance comes at a steep cost, as water prices continue to rise, an aging workforce struggles to adapt, and multi-million dollar infrastructure decisions are made without the benefit of the most accurate and up-to-date data. Our mission at Klir (www.klir.com) is to make water better, and we believe this transformation begins with the individuals positioned at the nexus of all water-related decisions within a community. Klir represents a groundbreaking concept in the industry – the world's first work enablement platform, meticulously designed for the water sector. Our goal is simple: to alleviate the administrative load, allowing experts to dedicate their invaluable time to solving one of the most pressing issues facing our species. Join us in this journey where dedication to a greater good combines seamlessly with cutting-edge innovation, as we work towards a more sustainable and water-resilient future for all.

Founded originally in Dublin, Ireland in 2018, Klir is a US Headquartered company. We are a remote first company and one of the fastest growing SaaS companies in the water industry. We are venture backed by some of the highest profile and most reputable funds including Insight Partners, Bowery Capital & Spider Capital.

We have the deep industry knowledge, a world class product roadmap, the vision and strategy to transform a critically important industry, as well as some high-profile customers that rave about Klir being the best product they have ever experienced. We need you to help deliver the customer success playbook to ensure we execute a world-class customer experience as we continue to scale.

Location: This position is remote and can be anywhere in Canada.

Role Description

Are you passionate about setting customers up for long-term success? Do you thrive in fast-paced startup environments where you can roll up your sleeves and build alongside a collaborative team? If so, then keep reading!

As an Onboarding Success Manager, you will be the first touchpoint in a customer’s post-sale journey, responsible for driving seamless onboarding and ensuring successful adoption of Klir’s platform. Your role is to help new customers integrate Klir into their workflow, align with their goals, and create a strong foundation for long-term success. You will manage onboarding programs, guide change management initiatives, and ensure customers see early wins that drive adoption and value realization.

Your key metrics include time to value (TTV), retention, and NPS.

Responsibilities

• Onboarding: Manage the onboarding process for new and expansion accounts, ensuring a structured, efficient, and value-driven experience. Onboarding timelines range from 3-6 months.
• Adoption & Change Management: Guide customers through workflow optimization and best practices to ensure smooth adoption of Klir’s platform.
• Customer Alignment: Work closely with customers to understand their vision, challenges, and success criteria to create customized onboarding plans.
• Cross-Functional Collaboration: Partner with Sales, Customer Success, and Product teams to ensure a seamless transition from sales to onboarding to long-term success.
• Early Wins & ROI: Drive quick wins and measurable value realization to increase confidence in the platform.
• Customer Advocacy: Build strong relationships with customers, identifying champions and advocates who can share success stories.
• Proactive Risk Management: Identify potential onboarding and adoption risks early and implement strategies to mitigate them.
• Continuous Improvement: Optimize onboarding processes and resources, leveraging customer feedback to enhance the experience.

Requirements (Sound like you?)

• Mandatory Experience: At least 3 years in a high-touch Customer Onboarding, Implementation, or Customer Success role in SaaS.
• Customer-Centric: You put the customer’s success at the center of everything you do and proactively identify ways to drive value.
• Change Management Expertise: Experience guiding customers through digital transformation, particularly shifting from paper-based workflows to automation.
• Process-Oriented: You thrive in structured, repeatable processes while remaining agile and adaptable.
• Technical Aptitude: Ability to learn and articulate complex workflows, data sources, and technical solutions in a way that customers can easily understand.
• Exceptional Communicator: Strong verbal and written communication skills, with the ability to build rapport quickly.
• Coach: You love empowering customers with the knowledge and confidence to use new technology.
• Passionate About Impact: You want to make a meaningful difference in the water sector and help customers succeed in managing critical resources.
• Bonus Points For: Familiarity with SaaS tools like Hubspot, Google Sheets, Miro, and Slack.

Our Commitment To You

• Our Dedication to Your Well-being:
  We value your contribution and recognize the importance of your peace of mind. We offer a competitive salary and benefits tailored to your market, ensuring you can focus on your best work without worries about your quality of life at home.
• Leaving a Lasting Legacy:
  We commit to providing you with the opportunity to utilize your talents to create a meaningful and enduring impact on our species for generations to come.
• Pursuit of Excellence:
  As part of a Y Combinator market-leading company, we ensure you have the chance to continually challenge yourself and strive for your personal best.
• Balancing Serious Work with Fun:
  We guarantee you the opportunity to work within a team that understands the significance of our mission while maintaining a lighthearted and enjoyable work atmosphere. Our mission is paramount, but we believe in having fun along the way.
• Values That Unite Us:
  You will work alongside a group of individuals who prioritize honesty, audacity, and unwavering unity. We stand shoulder to shoulder, aiming to be the difference between good and great in everything we do.
• Supporting Your Success:
  Our leaders are unwavering in their dedication to your growth and success. They are committed to helping you become the best version of yourself through fearless feedback, a focus on personal growth, and a culture of transparency.