About Knode.ai

Knode is an AI-driven intelligence and coaching platform that helps sales leaders drive more revenue through seller behavior change. Sales reps often leave money on the table because managers lack the time, data, and clarity to coach effectively. Knode fixes this by identifying the exact behaviors that win deals, tracking performance with objective precision, and delivering actionable coaching at scale.

You’ll be working directly with customers who run the most tech-forward sales teams in the company and with an internal team of multi-time entrepreneurs (+$500M raised, 30Under30 founders, cutting-edge engineers, and a nuclear physicist).

About the Role

Knode is seeking a Product Operations Manager who is detail-oriented, organized, service-driven, and passionate about enabling change with cutting-edge AI. You’ll be at the center of how we deliver value to customers — supporting the systems, documentation, and workflows that ensure every engagement drives measurable, revenue-focused outcomes.

You’ll thrive in this role if you love solving problems and automating with AI, can quickly grasp new systems and workflows, and are excited to provide revenue-driving value to customers—facilitating alignment across leaders, frontline teams, and technical stakeholders.

This role is designed for someone who wants to learn the entire system of how an AI SaaS business runs — from customer onboarding to product feedback loops. You’ll contribute to CX, Product, and GTM  — while learning directly from leaders across each function.

Job is fully remote, but location must be within United States.

What You’ll Do

🎯 Product & Customer Operations

• Support customer onboarding end-to-end—creating kickoff/rollout decks, configuring accounts, and coordinating on Slack.
• Run proofs of concept (POCs) and implement post-call customer updates and workflow adjustments.
• Conduct QA to ensure calls in the Knode platform are captured, classified, and analyzed accurately for customers.
• Run in-tool analyses, sync insights to the CRM, and troubleshoot or generate coaching outputs as needed.

⚙️ Process & Documentation

• Develop and maintain SOPs, playbooks, and process documentation for customer operations.
• Partner across CX, Engineering, and Product to align workflows, QA new features, and identify system improvements.
• Support implementation and optimization of automation scripts, classifications, and configurations in Knode’s tools.

💼 Revenue & Enablement Support

• Maintain CRM hygiene and data accuracy across customer records, calls, and transcripts.
• Execute list building, reporting, and automation tasks that support customer and revenue operations.
• Contribute to marketing enablement by resharing content, researching awards/podcasts, and surfacing prospect insights.

We’re Excited About You Because…

• You are detail-oriented and thrive on creating structure and clarity.
• You are service-oriented and take pride in delivering high-quality work that supports both internal teams and customers.
• You are a fast learner, able to quickly understand new systems, tools, and workflows.
• You are fluent in AI concepts and excited to leverage AI tools in your daily work.
• You are a change agent, comfortable facilitating cross-functional alignment and managing process evolution.
• You have experience in Product Operations, Customer Operations, or Revenue Operations at a SaaS or technology company (or are eager to build that expertise).

Why You’ll Be Excited About This Role

• You’ll directly shape how customers experience and succeed with Knode.
• You’ll work across product, customer, and revenue teams to drive impact.
• You’ll document and improve the systems that enable Knode to scale.
• You’ll get hands-on exposure to AI operations, onboarding workflows, and product QA.
• You’ll join a remote-first, fast-growing team where precision and process-mindedness make an immediate difference.

Education/Training, Qualifications, And Certification

• Bachelor’s degree or equivalent experience preferred.
• 2-3 years of experience in Sales Operations, Marketing Operations, Revenue Operations, or a related role.
• Familiarity with AI and revops tools like ChatGPT, Claude, Gemini, Salesforce, HubSpot, or Salesloft preferred (training will be provided).
• Bonus: previous sales ops or CSM experience and exposure to workflow automation tools (Zapier, Workato).

Benefits & Compensation

• Competitive Salary and Benefits.
• Medical.
• Remote-first team with flexible work dynamics and generous leave.
• 401(k).
• Continuous learning and personal development opportunities.
• Company summits and events

Salary Range: The standard base salary range for this position is $70,200 – $110,700 annually, depending on experience, skills, and location.

Diversity, Equity & Inclusion

At Knode.ai, we’re committed to fostering an inclusive environment and strive to attract and retain a diverse range of team members. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses