The Professional Services Technical Consultant, hereafter PSTC, is responsible for providing expert level consultation, advisement, feature build, and demonstration of the Project and Portfolio Management (PPM) tools we offer to new and established clients. The PSTC may work independently or as part of a small project team with their primary duties focused on, the consultation of PPM system best practices, technical configuration of the PPM systems, unit testing, and technical handover to clients. The PSTC may also be assigned on-demand support and enhancement to existing deployments of PPM systems which means they will need to adhere to the client’s change control procedures and best practices of promoting functionality to various environments for quality assurance and testing before end-user implementation. Additionally, the PSTC may require cross-functional collaboration to meet all the needs of the client’s solution by working with the Client’s technical Subject Matter Experts (SMEs) to support technical discussions regarding API / integrations with external systems, then work collaboratively with the Kolme Group Integration specialist to implement those technical solutions with consideration to the PPM tool build. The PSTC role requires strong communication, business analysis, and technical documentation skills as well as the ability to manage numerous initiatives simultaneously and deliver exceptional results on time and with minimal supervision. 

This role is a client-facing position and will require a balance of stakeholder management (both internal and external), business analysis with a heavy focus on eliciting requirements, knowledge of project management methodologies, technical configuration, and technical documentation abilities.  

WORK PERFORMED 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Functions of the Job:  

Technical Duties: 

• Configure the PPM application to meet client requirements  

• Transform functional and technical requirements into detailed designs, including process flows and wireframes 

• Identify functional gaps and develop creative solutions for clients 

• Develop technical documentation to support long-term administration of implemented PPM solution 

• Define testing scenarios and develop test scripts to support User Acceptance and Systems Integration Testing (UAT and SIT respectively) 

Consulting Duties: 

• Understand legal documents such as Scope of Work (SOW) and Business Requirements Documentation (BRD) 

• Critical thinking, including strong analytical, problem-solving, and decision-making capabilities, and the ability to work with ambiguity. 

• Provide functional consulting services by acting as a subject-matter-expert to lead clients through a PPM deployment (implementation, staged releases) 

• In conjunction with clients, ascertain and document business requirements for translation into technical solution designs for implementation in the client’s PPM environment 

• Advise clients on options, risks, and any impacts to other processes or systems as needed 

• Develop and maintain relationships internally, with partner organizations, and clients 

• Develop administrator and end-user training materials 

• Deliver administrator and train-the-trainer training 

Project Management Duties: 

• Demonstrate familiarity with Project Management methodologies 

• Demonstrate effective meeting protocols and note-taking 

• Communicate with project stakeholders, including responding to client communications within the established timeframes 

• Generate weekly status reports to PM and attend weekly status meetings with project team 

• Ensure assigned individual contract/project goals are met on time and within budget  

Other duties as assigned 

In this role, you will get to:  

• Work side-by-side with a leadership team who focuses on the success of the team 

• Set yourself up for a successful career by learning and growing the necessary fundamentals to be a great software and professional services leader 

• Expand your expertise! You will learn how a variety of businesses operate, what challenges they face, and how project management technology can fundamentally improve their businesses  

• Help mid and large sized companies realize the potential of data-driven PPM  

Measures of Success & Key Performance Indicators (KPI’s):  

Attain measurable and visible increase in the following areas: 

Utilization: 

• Meet billable utilization targets each month, with a minimum of 70%, goal of 75%, stretch goal of 80%+ 

Profitability: 

• Maintain project profitability by adhering to scope, timeline, and budget 

Client Satisfaction: 

• Closing projects with the Kolme/Client relationship in good standing 

• Demonstrates professional approach to client concerns 

• Renewal or reengagement of client projects  

Personal Goals: 

• Completion and/or satisfaction of personal goal as established by management 

• Invest, at minimum, 5 hours of Professional Development per quarter 

SUCCESSFUL KNOWLEDGE, SKILLS, AND ABILITIES 

• Able to prioritize and execute tasks in a high-pressure environment 

• Experience working in a team-oriented, collaborative environment as well as work independently 

• Critical thinker with the ability to navigate poorly defined problems  

• Highly motivated and dependable with excellent communication, negotiation, and presentation skills 

• Strong analytical, critical thinking, technical, and problem-solving skills 

• A self-starter that relies on experience and judgment to plan and accomplish engagements and initiatives' goals 

• Demonstrate project ownership and have a “do what it takes” attitude 

• Ability to balance multiple projects at any given time and stay on top of the details for each 

• Outstanding mindfulness, collaborative, and interpersonal skills 

• Understanding of the consulting mindset and ability to speak effectively to customers at all levels 

• Able to effectively navigate difficult conversations and to make difficult decisions 

• Strong presentation and communication skills  

• Self-starter and quick learner and comfortable in a fast-paced environment Excellent oral and written communication skills required including ability to make effective presentations, create Agile training documentation artifacts, and interact effectively in negotiations and team settings 

• Experience in providing solution to teams, management, and stakeholders to discuss successes, challenges, and solutions for improvement 

• Ability to translate technical concepts into non-technical terms 

• Ability to conduct research and apply findings 

• Demonstrated high level of analytical and problem-solving skills 

MINIMUM REQUIREMENTS 

Education and/or Experience:  

• Bachelor’s degree in business management, Computer Science, a related field, preferred or equivalent experience   

• Certified Associate Project Manager (CAPM) or Project Management Professional (PMP) certification preferred, but not required  

• Minimum of 3 years of professional experience 

• Experience implementing governance practices that align with waterfall methodologies