Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.

Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.

Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan

Job Details – Senior Technical Writer for Developer Documentation

Our content development and experience team is looking for a senior technical writer comfortable with both the “technical” and the “writing” aspects of the job. The ideal candidate should have experience working with software technologies via investigation, experimentation, SME interaction, and creating content for a technical audience, especially developers.

Responsibilities:

●Develop, negotiate, and drive customer-focused content strategy in line with product strategy.

●Assess the need for, plan, and deliver a range of documentation for our developer audience, including API content, reference guides, conceptual content, how-to content, and release notes.

●Question and highlight inconsistencies, and seek simplification in the product, including UI and Code.

●Collaborate with other writers on the team to help scope and build developer documentation for the products and features they cover.

●Work with other writers and editors to improve how we write and approach content writing for the developers.

●Seek opportunities to automate regular tasks, such as generating ideas, editing content for language and clarity, generating sample codes, getting parameter definitions & data types from the codebase, etc.

Required Experience/Skills:

●7+ years of experience writing technical, developer-focused content.

●Familiarity with programming concepts, REST API, JavaScript, and HTML.

●Familiarity with API documentation and design tools such as Swagger and Postman.

●Familiarity with technologies such as Web services technologies, APIs, and SDKs.

●Ability to read, understand, and build short code samples for APIs.

●Excellent communication and interpersonal skills.

●Ability to quickly learn new technologies.

●Ability to work well in an agile environment.

Preferred qualifications:

●Bachelor’s degree in science, technology, or communications.

Why Join Us?

At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry.

Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.