Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.

Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.

Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.

You can find full press coverage at  https://kore.com/press/

POSITION SUMMARY: As a Senior Release Manager, you are responsible for coordinating and managing the release of software or product updates. You work closely with development teams, product managers, quality assurance teams, and other key stakeholders to ensure successful and efficient software releases to the cloud. To be effective in this role, you as a Release Manager should possess the skills such as Attention to detail, Risk Management, Change Management among others. In this role you are expected to use Jira and hence an advance knowledge on Jira software is ideal for this role.

LOCATION: Hyderabad (Work from Office)

RESPONSIBILITIES:

● Plan, coordinate, and execute releases for a multi-tenant Platform as a Service (PaaS) product

across cloud, VPC, and on-premises environments.

● Continuous improvement to streamline release management processes, policies, and standards

and identify automation opportunities.

● Create and maintain release schedules for bi-weekly patch releases and quarterly major

releases.

● Develop deployment instructions for upgrades across versions and collaborate with the DevOps

team.

● Conduct risk assessments and mitigate potential disruptions during release cycles.

● Coordinate release readiness activities, including testing and validation.

● Manage release documentation, including release notes and deployment guides.

● Oversee smooth deployment of software updates across deployment models.

● Monitor release progress and address issues and dependencies.

● Communicate release status and potential impact to stakeholders.

● Conduct retrospective soon after a release and draft action items to address improvement areas and track them to closure.

SKILLS REQUIRED:

● Jira Knowledge – Advanced skills

● Jira Confluence - Advanced skills

● Agile knowledge – Scrum and/ or Kanban. Having SAFe knowledge is an added advantage.

● Certification in one of the following is a must:

o Scrum/ Kanban/ SAFe

● A good understanding of ITIL v4 is a Must, while having a certification is an added advantage.

● 7+ Years of Relevant Experience in Change and Release Management and Jira.

● Proven experience as a Release Manager in a product company.

● Strong understanding of release management principles and best practices.

● Superior knowledge of Agile and DevOps methodologies.

● Proficiency in Jira Confluence is a must.

● Excellent project management and problem-solving skills.

● Effective communication and collaboration abilities.

● Attention to detail and commitment to quality.

● Flexibility and adaptability in a fast-paced environment.

● Continuous learning mindset.

● Having ITIL certification in Service Management is an added advantage.

EDUCATION QUALIFICATION:

● Bachelor’s degree in Computer Science Engineering / Information Technology OR Master’s in

computer applications

Why Join Us?

At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry.

Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.