Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

POSITION / TITLE: Partner Portal Manager

POSITION SUMMARY:

We are seeking a strategic and detail-oriented Partner Portal Manager to oversee and optimize our presence across critical partner ecosystems. This role is responsible for maintaining and enhancing our partnerships with hyperscaler platforms (AWS, GCP, Microsoft), enterprise software vendors, and channel partners to ensure maximum visibility, competency recognition, and business opportunity generation.

LOCATION: Hyderabad (work from office)

RESPONSIBILITIES:

• Hyperscaler Partnership Management
• • AWS Partner Network (APN): Maintain and enhance partner tier status, ensure solution listings are current and optimized, complete required competencies and certifications
  • Google Cloud Partner Program: Manage specialization requirements, update solution catalog, maintain premier partner status
  • Microsoft Partner Network: Oversee competency maintenance, solution marketplace presence, and co-sell program participation
  • Monitor partnership health metrics and KPIs across all hyperscaler platforms
  • Coordinate with internal teams to ensure compliance with partner requirements and maximize benefits

• Enterprise Software Partner Portals
• • Workday: Manage partner directory presence, solution listings, and certification requirements
  • SAP: Maintain PartnerEdge portal, solution catalog, and competency certifications
  • ServiceNow: Oversee partner program participation and solution marketplace presence
  • Genesys: Manage AppFoundry listings and partnership tier status
  • Continuously evaluate and onboard new strategic partner portals as business needs evolve

• Channel Partner Relationship Management
• • Impartner PRM Administration: Manage our Partner Relationship Management system for GSI, BPO, and reseller partners
  • Monitor and qualify incoming opportunities from channel partners
  • Maintain partner onboarding processes and documentation
  • Track partner performance metrics and engagement levels
  • Facilitate partner enablement and training initiatives

• Strategic Partnership Operations
• • Develop and maintain partnership strategy aligned with business objectives
  • Create and manage partner portal optimization roadmaps
  • Coordinate cross-functional teams for partner-related initiatives
  • Prepare regular partnership health reports and business impact analysis
  • Identify opportunities for partnership expansion and deepening relationships

QUALIFICATIONS / SKILLS REQUIRED

Experience

• 5+ years of experience in partner management, business development, or related roles
• Proven track record managing enterprise technology partnerships
• Experience with hyperscaler partner programs (AWS, GCP, Microsoft)
• Familiarity with PRM systems and channel partner management

Technical Skills

• Strong understanding of cloud computing platforms and services
• Experience with enterprise software ecosystems
• Proficiency in CRM/PRM systems (Impartner experience preferred)
• Advanced Excel/Google Sheets skills for reporting and analysis
• Familiarity with partner portal interfaces and requirements

Core Competencies

• Excellent project management and organizational skills
• Strong analytical and problem-solving abilities
• Outstanding communication and relationship-building skills
• Attention to detail and process-oriented mindset
• Ability to work cross-functionally and influence without authority

EDUCATION AND OTHER QUALIFICATIONS

• Bachelor's degree in Business, Technology, or related field
• Cloud platform certifications (AWS, GCP, Azure)
• Experience with enterprise software implementations
• Knowledge of channel partner ecosystems and go-to-market strategies
• Previous experience in a technology services or consulting environment

SUCCESS METRICS

• Maintain top-tier partnership status across all hyperscaler platforms
• Achieve 95%+ accuracy in partner portal information and listings
• Complete 100% of required competencies and certifications on time
• Increase qualified opportunities from channel partners by 20% annually
• Maintain partner satisfaction scores above 4.5/5.0
• Reduce time-to-market for new solution listings by 30%

REPORTING STRUCTURE

This position reports to the VP of Partnerships and works closely with:

• Sales and Business Development teams
• Marketing and Product teams
• Technical and Solutions Architecture teams
• Customer Success and Delivery teams

GROWTH OPPORTUNITIES

This role offers significant potential for career advancement within our partnerships organization, including opportunities to:

• Lead strategic partnership initiatives
• Expand into new market segments and geographies
• Develop expertise in emerging technology partnerships
• Progress to senior partnership leadership roles