Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.

Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.

Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.

You can find full press coverage at https://kore.ai/press/

POSITION SUMMARY:

As a Senior Quality Development Engineer, you will design, develop, and maintain automation frameworks and QA tools that improve reliability, performance, and observability across the SearchAI ecosystem. You will work alongside engineers and architects to ensure quality by design, while also contributing to the product’s backend development and customer delivery efforts.

LOCATION: Hyderabad (Work from Office)

RESPONSIBILITIES:

• Develop and maintain automated test suites and tools for SearchAI services and APIs.

• Implement frameworks to validate RAG accuracy, response relevance, and retrieval consistency.

• Collaborate with developers and solution architects to define test strategies for ingestion, enrichment, and LLM stages.

• Contribute to benchmarking, load testing, and quality dashboards for system observability.

• Participate in customer use case validations, building test harnesses for connector and search scenarios.

• Support the QA toolchain modernisation, ensuring test scalability and reusability.

QUALIFICATIONS / SKILLS REQUIRED:

• 4+ years in software development or QA automation.

• Strong skills in Python, Node.js, and API-level automation.

• Familiarity with RAG/LLM pipelines, vector databases, and search frameworks.

• Understanding of CI/CD workflows, test data management, and Git-based automation triggers.

• Strong debugging and analytical skills with a focus on test coverage and reproducibility.

• Experience in building internal QA utilities or validation tools.

• Knowledge of Elasticsearch/OpenSearch, MongoDB, and Docker.

• Understanding of AI model evaluation, including accuracy and recall testing.

• Familiarity with JMeter, Playwright, or PyTest.

EDUCATION QUALIFICATION:

Bachelor’s in engineering or Master’s in computer applications

Why Join Us?

At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry.

Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.