Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.

Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.

Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.

You can find full press coverage at  https://kore.ai/press/

JOB DESRIPTION

●        Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML 

●        Proficient in using tools like Postman or similar

●        Ability to design and maintain test automation frameworks and develop automated test scripts.

●        Proficient in test automation tools such as Selenium or Karate framework or similar.

●        Strong background and experience on manual testing concepts, methodologies, SDLC models.

RESPONSIBILITIES

●  Design, develop, and execute manual test cases to ensure the highest level of product quality.

●  Develop and maintain automated test scripts using Python/Selenium, enhancing our automation framework to support new features and improve test coverage.

●  Identify, record, and document thoroughly any bugs or discrepancies encountered during testing.

● Collaborate with the development team to resolve issues and ensure that software meets all specifications and quality standards.

●  Participate in the creation and review of software documentation to ensure testability and completeness.

●  Stay up-to-date with new testing tools and test strategies, continuously seeking ways to improve the QA process.

EXPERIENCE REQUIRED

●        Overall, 2+ years of experience in Testing Applications and desktop Web/Enterprise Applications.

MUST HAVE SKILLS

• Testing of either Gen AI, NLP, Conversational AI must.
• Work experience of Testing conversation AI frameworks
• Excellent understanding of Natural Language Processing (NLP) concepts from QA perspective
• Proficiency to measure the NLP models accuracy, benchmarking
• 3-5 years of experience in software QA, with a focus on both manual and automated testing.
• Proficiency in Selenium/Python for creating robust, reliable, and repeatable automated tests.
• Strong understanding of software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Ability to identify, analyze, and document defects, errors, and inconsistencies in software applications.
• Excellent communication and teamwork skills, with the ability to work effectively in a collaborative environment.

OTHER SKILLS WE'D APPRECIATE 

• Good understanding of NLP concepts
• Experience with Agile/Scrum development methodologies.
• Knowledge of programming languages such as Java and Python is a plus.
• Familiarity with continuous integration and continuous deployment (CI/CD) processes.

EDUCATION QUALIFICATION  

●        Bachelor’s in engineering or Master’s in computer applications

Why Join Us?

At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry.

Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.