Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

Candidate is expected to be hands on in web services, server-side experience. You will be analyzing business requirements, interacting with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes. 

Job Title: Senior Content Specialist

Experience Level: 5+ years in content creation, marketing, or related field

About the Role

Are you passionate about storytelling, technology, and creating content that drives conversations? Do you thrive on transforming complex technical concepts into compelling narratives that resonate with customers? If so, we’re looking for a Senior Content Creator to help shape our brand’s voice, educate our audience, and fuel engagement across multiple platforms.

In this role, you'll craft wide variety of content from long-form content like blogs, whitepapers, guides, and case studies to short-form content like social media posts and infographics. You'll work closely with product, customer success, and research teams to translate technical insights/concepts into valuable, educational, SEO-rich, and thought-provoking content that connects customer challenges with our solutions.

What You’ll Do

● Create high-impact content – Develop long-form assets (blogs, whitepapers, guides) and engaging short-form content (infographics, social media posts) that captivate our audience.

● Translate technical concepts and customer stories into compelling narratives – Understand our product’s technical aspects and use them to craft content that highlights customer pain points and business value.

● Leverage research & insights – Use customer stories, industry reports, discussion notes, and data-driven research to enrich content with credibility and depth.

● Drive thought leadership & engagement – Develop content that sparks discussions, educates audiences, and enhances brand authority in the industry.

● Optimize for SEO & discoverability – Write content that balances storytelling with keyword optimization to improve search rankings and organic reach.

● Collaborate cross-functionally – Work closely with product marketing, demand generation, and sales teams to align content with business goals and customer needs.