Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.
Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.
Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.
You can find full press coverage at https://kore.com/press/
POSITION / TITLE: QA Architect - Enterprise Agentic AI
POSITION SUMMARY: We seek a visionary QA Architect to define and implement quality strategies for our transformative agentic AI platform. This is not a traditional QA role for conventional applications – we're building the foundational technology that enables enterprises to create agentic applications at scale, requiring a research-focused approach to quality that challenges established paradigms.
LOCATION: Hyderabad (Work from Office)
RESPONSIBILITIES
● Platform Quality Architecture: Define revolutionary quality frameworks for testing the platform that enables building, deploying, and managing agentic applications
● AI-Powered Testing Innovation: Design and implement AI-driven test systems using agentic coding to autonomously identify edge cases and potential failure modes
● Unit Testing Excellence: Create sophisticated frameworks for comprehensive unit testing of platform components, ensuring code quality at all levels
● Scale Testing: Develop methodologies to validate platform performance and reliability at enterprise scale with thousands of agents running simultaneously
● Test Harness Architecture: Design comprehensive test environments that can validate the platform's capabilities across diverse agent creation scenarios
● Cross-Functional Collaboration: Partner closely with platform engineers, UX researchers, and product owners to ensure testability of all platform components
● Quality Strategy Evolution: Continuously evolve QA methodologies as platform capabilities advance, anticipating future challenges before they emerge
● Code Quality Assurance: Implement rigorous code testing practices that ensure the stability and security of the underlying platform
● Integration of Novel Metrics: Develop sophisticated measurements that capture the nuanced performance of the platform beyond traditional pass/fail criteria
EXPERIENCE REQUIRED
● 10-15 years of progressive experience in quality assurance, with demonstrated ability to think from first principles
MUST HAVE SKILLS
● Experience testing platforms that enable AI/ML applications or agent-based systems
● Strong command of test automation fundamentals, including frameworks, methodologies, and standards
● Proficiency with modern test automation tools beyond Selenium WebDriver, such as Playwright, Cypress, Puppeteer and k6
● Expertise in agent evaluation frameworks like Trulens, DeepEval, Ragas, or Langsmith
● Advanced knowledge of unit testing frameworks, code coverage tools, and test-driven development
● Experience implementing automated code quality analysis in CI/CD pipelines
● Solid understanding of REST API automation, GraphQL, and web services testing
● Experience with Java/JavaScript/Python and modern testing libraries
● Familiarity with agent frameworks (LangChain, LangGraph, AutoGen, CrewAI)
● Understanding of model-based testing, stochastic output validation, and performance testing at scale
OTHER SKILLS WE'D APPRECIATE
● Intellectual Curiosity: Insatiable desire to understand how things work and question established assumptions
● Research Orientation: Experience applying research findings to create novel testing frameworks for emerging technologies
● First-Principles Thinking: Capability to reduce complex problems to their fundamental elements and build solutions from the ground up
● Agentic Coding Expertise: Experience implementing AI-powered coding solutions for test automation and quality assurance
● Code Quality Focus: Passion for maintaining exceptional code quality through automated testing and analysis
● Scale Testing Mastery: Experience designing and implementing test frameworks that can validate performance at enterprise scale
● Exposure to advanced agent evaluation approaches beyond traditional testing methodologies
● Analytics Integration: Hands-on experience with post-deployment validation using analytics dashboards
EDUCATION QUALIFICATION
At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry.
Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.
XO IVA
Hyderabad, India
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