Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations and customer experiences.

Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.

Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Voice AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.

About the Role

We are seeking a visionary Director/VP of Product Management for Analytics to lead the development of next-generation analytics and insights capabilities across our agentic AI platform. This role requires someone who can think beyond traditional product analytics to create revolutionary frameworks for understanding how enterprises build, deploy, and optimize agentic applications at scale.

Key Responsibilities

Platform Analytics Strategy

Cross-Product Analytics Vision: Define and execute a comprehensive analytics strategy that spans all product streams within the agentic AI platform

Usage Intelligence: Drive deep insights into how enterprises use the platform to build, deploy, and manage their agentic applications

Performance Analytics: Develop sophisticated metrics and dashboards that reveal platform performance, agent effectiveness, and user engagement patterns

Predictive Insights: Implement AI-driven analytics that can predict usage patterns, identify optimization opportunities, and anticipate platform needs

Product Innovation & Development

Next-Gen Analytics Products: Lead the development of innovative analytics products that provide unprecedented visibility into agentic AI system performance

Real-Time Intelligence: Design and deliver real-time analytics capabilities that enable enterprises to monitor and optimize their agent deployments continuously

Custom Analytics Solutions: Create flexible analytics frameworks that can adapt to diverse enterprise use cases and vertical-specific requirements

Self-Service Analytics: Build intuitive self-service analytics tools that empower business users to derive insights without technical expertise

Cross-Functional Leadership

Product Portfolio Integration: Ensure seamless analytics integration across all product streams, creating unified insights and reporting

Data Strategy Alignment: Collaborate with engineering, data science, and platform teams to establish robust data collection and processing strategies

Customer-Centric Development: Work closely with customer success and sales teams to understand analytics needs and translate them into product requirements

Research & Innovation: Stay ahead of analytics trends in AI/ML, agentic systems, and enterprise software to drive continuous innovation

Business Impact & Growth

Revenue Enablement: Develop analytics capabilities that directly support customer acquisition, retention, and expansion

Competitive Differentiation: Create analytics features that establish Kore.ai as the leader in agentic AI platform intelligence

Market Expansion: Identify new market opportunities through analytics insights and customer behavior patterns

ROI Demonstration: Build tools that help customers quantify and communicate the value of their agentic AI investments

Required Qualification

·       12+ years of product management experience with 5+ years in analytics, data products, or business intelligence

·       Proven track record leading analytics product development for enterprise software platforms

·       Deep understanding of modern analytics architectures, data pipelines, and visualization technologies

·       Experience with AI/ML analytics, model performance monitoring, or conversational AI metrics

·       Strong background in B2B SaaS product management with enterprise customers

·       Experience managing cross-functional teams and complex product portfolios

·       Data-driven decision making with ability to translate complex technical concepts into business value

Preferred Qualifications

·       Experience with agentic AI systems, LLM analytics, or conversational AI platforms

·       Background in enterprise AI transformation or digital workplace analytics

·       Knowledge of modern data stack technologies (Snowflake, Databricks, etc.)

·       Experience with product-led growth strategies and analytics

·       Understanding of AI governance, compliance, and explainability requirements

·       MBA or advanced degree in engineering, data science, or related field

What Sets You Apart

·       First-Principles Thinking: Ability to reimagine analytics for agentic AI systems rather than applying traditional approaches

·       Strategic Vision: Capability to see beyond current analytics paradigms to anticipate future enterprise needs

·       Technical Depth: Strong understanding of both the technical and business aspects of analytics products

·       Customer Obsession: Passion for understanding customer workflows and translating insights into product improvements

·       Innovation Mindset: Excitement about creating entirely new categories of analytics products

·       Curiosity & Research Orientation: Continuous learning approach to stay ahead of rapidly evolving AI and analytics landscapes

Leadership & Team Management

·       Lead and mentor a team of product managers, data analysts, and UX researchers

·       Establish product development processes that enable rapid innovation while maintaining quality

·       Foster a culture of experimentation, learning, and customer-centricity

·       Collaborate effectively with engineering leaders to balance innovation with technical feasibility

Why Join Us?

As Director/VP of Product Management for Analytics at Kore.ai, you'll have the unique opportunity to define how enterprises understand and optimize their agentic AI investments. You'll be building not just analytics products, but the intelligence layer that enables the next generation of AI-driven business transformation.

Your work will directly impact how the world's leading organizations measure, understand, and improve their AI initiatives, setting new standards for analytics in the agentic AI era. Join us in creating the future of enterprise AI intelligence and analytics.

Education

 Bachelor's degree in Engineering, Computer Science, Business, or related field

 MBA or advanced degree preferred