Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

POSITION / TITLE:  Manager, Deal Desk

LOCATION: London, UK (hybrid)

POSITION SUMMARY:

We are seeking a highly motivated and detail-oriented Deal Desk Manager to join our Global Deal Desk team. This role will serve as a critical business partner to Sales, Customer Success, Legal, Finance, and Revenue Operations, and Partner teams, supporting complex deal structuring, managing the approval process, drafting order forms for renewals and new business, and overseeing hyperscaler order placement. The ideal candidate will drive operational excellence and ensure deals align with company policies, pricing guidelines, and compliance requirements.

RESPONSIBILITIES:

Deal Strategy & Structuring

●      Partner with Sales, Customer Success, and Partner teams to structure strategic and non-standard deals

●      Review pricing, terms, and configuration of deals to optimize revenue and maintain policy compliance

Deal Approval Process

●      Manage and enforce internal deal approval workflows

●      Coordinate with cross-functional teams (Legal, Finance, Expert Services, Leadership) to streamline and track approvals

Order Management

●      Draft and review order forms for new business, renewals, expansions, etc.

●      Ensure accurate documentation and timely processing of customer contracts

●      Manage end-to-end ordering process through hyperscaler marketplaces (e.g., AWS, Azure, GCP)

Compliance & Governance

●      Ensure adherence to internal pricing and discount policies, contractual standards, and audit guidelines

●      Maintain clean documentation of approvals and deal exceptions

Enablement & Continuous Improvement

●      Educate Sales, Customer Success, and Partner teams on deal desk processes and best practices

●      Recommend and implement improvements in pricing tools, workflows, and HubSpot CRM and DealHub CPQ systems

Reporting & Analytics

●      Track and report key deal desk metrics including approval turnaround time, discount levels, and deal velocity

●      Provide insights to improve deal efficiency and revenue predictability

QUALIFICATIONS / SKILLS REQUIRED:

●      Minimum 3 years of experience in Deal Desk within Sales Operations or Revenue Operations in an enterprise software SaaS, Cloud, or Technology company required

●      Deep knowledge of deal structuring, order form creation, and contract lifecycle management required

●      Experience working with hyperscaler marketplaces is highly preferred (e.g., AWS Marketplace, Azure, Google Cloud Platform)

●      Strong process orientation and experience working with global enterprise customers required

●      Strong understanding of sales processes, pricing strategy, and compliance policies required

●      Proficiency with CRM and CPQ tools, and contract management platforms required; HubSpot & DealHub preferred

●      Resourceful and adaptable, with the ability to navigate ambiguity, manage shifting priorities, and proactively solve problems

●      Excellent communication and interpersonal skills for cross-functional collaboration

●      Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment

●      Analytical mindset with the ability to identify patterns and provide data-driven recommendations

●      This hybrid role is based in our London UK office, with the option to work remotely

EDUCATION QUALIFICATION:

●      Bachelor’s degree in Business Administration, Finance, Economics, or a related field is required

●      MBA or other relevant graduate-level education is preferred