Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.  

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

You can find full press coverage at  https://kore.ai/press/

ROLE / TITLE: Senior Director, Sales Operations

As Sales Operations Senior Director, you’ll play a critical role in improving and scaling our sales operations to efficiently serve our quickly growing customer base. You will assist in approving reliability of sales forecasts and sales effectiveness. This role will report to the Chief Revenue Officer.

RESPONSIBILITIES

● Own end-to-end process of tracking the sales funnel and operational metrics.

● Define and deliver insights to management, as well as propose techniques to improve efficiencies and funnel performance.

● Build and help to standardize sales reporting for strategic analysis in internal business review.

● Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment. ● Present campaign and pipeline performance leveraging reporting functions and dashboards available in sales tool suite.

● Create monthly content for executive presentations and Board reporting.

● Assist with onboarding and training of new sales talent on tools and process.

● Refine customer segmentation, assist with territory planning and management, help with compensation structures and tracking, as well as ideate plans for enhanced renewals and upsell processes.

● Preparing quarterly business review presentations.

● Manage and admin all technical aspects of key sales systems (Salesforce, Zoom, LinkedIn Navigator, etc.)

● Create and maintain documentation on sales processes and policies.

EDUCATION QUALIFICATION

● Bachelors or Masters in business-related field, such as business, management, or marketing required.

SKILLS & TRAITS REQUIRED

Minimum 10 years of experience in leading sales operations at an enterprise software or technology platforms and services company required, highly preferred with CAI & GAI space

Minimum 5 years managing & leading global & cross functional teams required

Advanced proficiency of using HubSpot, Google & Excel required

Additional system knowledge highly preferred (6sense Sales Intelligence & Integrations; Coefficient Sheets & Excel, Impartner PRM: LinkedIn CRM Sync & Sales Navigator; Seismic; Seismic Enabled; ZoomInfo (Discover ORG, Inbound Enrich & Scheduled Enrich); Survey Monkey; Jira; Chorus) to track prospects and deals, as well as produce reports

Proficiency with online presentation and training services (Zoom, GoToMeeting, WebEx) required

Ability to understand high level sales enablement strategies, translate them into system and process requirements, and ensure execution and business impact

Identify areas of improvement in both process & performance

Analyze sales metric & trends for both pipeline generation and sales execution to make recommendations

Strong analytical and advanced problem-solving skills

Excellent verbal and written communications skills

Exceptional time management and organization skills

Self-motivated team player with ability to work successfully in a fast paced, changing environment

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $225,000 - $240,000.  Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.