About KREWE

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality,  individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

We are seeking a highly experienced and motivated Director of Operations to join our In-Person team. The Director of Retail Operations will be responsible for overseeing all aspects of our retail operations, ensuring efficiency, productivity, and continuous improvement. This role will play a pivotal role in driving operational excellence and implementing strategies to optimize processes, streamline workflows, and enhance overall performance.

This role is based in our New Orleans Headquarters 5 days a week.

Key Responsibilities:

• Strategic Planning: Develop and implement strategic plans to optimize operations and achieve company objectives. Collaborate with executive leadership to identify scalable solutions to support KREWE’s growth plans 
• Retail Operational Excellence:  Identify areas for improvement to support scalable operational processes and systems to level-up overall performance of excellence. Lead initiatives to streamline workflows, increase efficiency, and reduce costs while maintaining quality standards.
• Systems + IT Management:  Act as In-Person expert with regards to a variety of systems and IT needs.  Partners with IT channel head to provide both needs of IP channel and feedback on current and future user-friendly technologies.
• Team Leadership: Provide strong leadership to the operations team, fostering a culture of accountability, collaboration, and continuous improvement. Mentor, train and develop team members to enhance their skills and capabilities.
• Training:  Partner with In Person leadership to identify, rollout and execute training initiatives to level-up team to deliver exceptional guest experiences 
• Project Management:  Ensure In Person operational projects are vetted, costed and managed through the T+A process to completion.
• Procurement + Budget Management:  Develop and manage budgeting and forecasting for in-person operations, ensuring efficient allocation of resources and adherence to financial targets. Monitor expenses and identify opportunities for cost savings and optimization.
• Inventory Management:  Partner with In Person leadership and cross functional departments to ensure accurate inventory processes are followed and discrepancies are accounted for and adjusted timely 
• Vendor Management: Manage relationships with external vendors and suppliers to ensure timely delivery of goods and services. Negotiate contracts, monitor performance, and address any issues or concerns.
• Risk Management: Identify potential risks and vulnerabilities in operations and develop strategies to mitigate them. Establish contingency plans and protocols to ensure business continuity.
• Compliance Verification: Ensure compliance with relevant regulations, industry standards, and company policies. Stay abreast of regulatory changes and update procedures as necessary to maintain compliance.
• Communication:  Develop and optimize best practices across the In-Person channel, and cross functionally, to ensure speed and effectiveness to productively grow the business.  Provide executive level summary on all operational activities and report KPI’s
• Customer Experience: Champion a customer-centric approach to in-person operations, striving to exceed expectations at every touchpoint. Implement strategies to enhance the overall customer experience and drive customer satisfaction and loyalty.
• Visual Brand Standards:  Implement improvements to visual brand standards to elevate both store and product presentations to improve the customer experience and sales.  Track and measure results.

Requirements:

• Minimum 7 years proven successful experience in retail  operations management with 3 years in a comparable role with a track record of success in driving operational excellence and process improvement.
• Vast knowledge of industry processes, platforms and task management solutions to improve and track execution of KREWE Standards 
• Experience using ERM systems (NetSuite a plus).
• Experience opening and scaling retail stores with success with a focus on Operational Excellence. 
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in project management and change management methodologies.
• Knowledge of relevant industry regulations and compliance requirements.
• Experience with Lean Six Sigma or other continuous improvement methodologies is a plus.
• Excellent Excel and Google Suite skills is a must

Benefits and Perks:

• Competitive wage
• Group health plans: health, vision and dental insurance
• Welfare benefits: life, ad&d, supplemental voluntary coverage 
• FSA Plan & HSA Program 
• 401(K) Investment Options
• Adoption Assistance, EAP, Commuter Benefits
• Paid Parental Leave 
• Quarterly Cultural Spend
• Ongoing Training and Development, an Educational Allowance
• 10 paid holidays and Paid Time Off accrual
• KREWE employee quarterly frame allowance (of course!)

Diversity and Inclusion: 

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.