About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for women and men. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

About You

You are a strategic, commercially-minded leader with a proven track record of driving revenue growth and ensuring high customer retention within the wholesale sector. You combine exceptional relationship-building and negotiation skills with strong analytical and leadership abilities to manage top-performing account specialists and cultivate long-lasting client partnerships.

Position Summary

As Director, Wholesale Brand Management, you are responsible for managing and growing relationships with existing wholesale clients, driving sales targets. And ensuring high levels of client satisfaction. Your key duties include developing and executing sales strategies, overseeing order fulfillment, and analyzing sales data to identify opportunities for reorders, upselling, and new business with the existing account base.

Essential Functions

• Client Relationship Management
• Build and maintain strong, long-term relationships with key buyers and distributers.
• Serve as the primary point and trusted advisor for key client stakeholders and executives.
• Gain a deep understanding of clients’ business objectives, challenges, and industry trends to align company solutions accordingly.
• Act as the near-final point of escalation for complex client issues and work to resolve them promptly to maintain and strengthen customer satisfaction.
• Manager clients to the Brand Agreement to secure profitable and sustainable sales contracts.

Sales Strategy and Execution

• Develop and implement sales strategies to achieve revenue targets and expand market penetration within the existing account portfolio.
• Monitor sales performance against targets, manager budgets, and analyze data to drive profitability and achieve key financial goals.
• Analyze sales data and market trends to identify opportunities for upselling, cross-selling, and new business development within existing accounts.
• Develop and present business reviews, sales reports, and forecasts to senior leadership, highlighting performance metrics, challenges, and areas for improvement.

Team Leadership

• Mentor, train, and coach account specialists, fostering a high-performing environment.
• Set performance metrics (KPIs) and monitor the account specialists’ activity to ensure alignment with company objectives and sales goals.
• Foster a collaborative environment within the team and across departments to ensure seamless communication and execution of client needs
• Operational Coordination
• Collaborate closely with cross-functional teams to ensure product availability, seamless order fulfillment, and aligned strategies.
• Oversee account budgets and resource allocation, ensuring operational efficiency and financial accountability.
• Ensure consistent brand messaging and presentation across all wholesale channels and client interactions.

Qualifications

• A bachelor's degree in business, marketing or a related field.
• A minimum of 5 years of senior-level sales experience in account management, wholesale sales, or a related leadership role is needed.
• Demonstrable success in driving sales growth, managing client relationships, and exceeding sales targets is crucial.
• Excellent verbal and written communication skills for presentation and client interaction.
• Strong analytical skills to interpret data, identify trends, and make informed decisions.
• The ability to develop long-term strategies and optimize processes.
• Superior customer service skills and the ability to foster long-term relationships.
• Proficiency in software such as Microsoft Office Suite and CRM software.

Core Competencies  

To thrive and grow with our company, you must possess and continue to develop the following competencies: 

• Customer Focus: Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value. 
• Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. 
• Building Trusting Relationships: Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions. 
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful. 
• Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results. 

Equal Employment Opportunities

LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.