About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

Position Summary

We are seeking a detail-oriented and resourceful candidate to join our Technology team. This role will support day-to-day NetSuite ERP administration and general IT operations, while also driving systems projects, integrations, and process improvements. The ideal candidate has intermediate NetSuite experience, general IT knowledge, strong communication skills, and a team-oriented mindset.

This is a great opportunity for someone who has already worked in NetSuite for a few years and is ready to expand their scope by collaborating across departments (Operations, Accounting, Inventory, eCommerce, etc.) to help design and implement systems that support our business.

Ideal Candidate

You are a proactive, analytical systems thinker who thrives in a collaborative environment. With a solid foundation in NetSuite administration and a broad understanding of IT systems, you excel at connecting business needs with technical solutions. You bring a customer-service mindset to your support role and a strategic lens to your project work, capable of managing workflows and integrations with precision. Adaptable and resourceful, you communicate clearly across departments, enjoy solving complex problems, and are motivated to drive continuous improvement. You embrace documentation, value accountability, and take pride in delivering thoughtful, scalable systems that support the company's growth across ecommerce, operations, accounting, and inventory. You’re not just technically capable—you’re curious, organized, and eager to contribute to a forward-thinking technology team.

Essential Functions

• Provide day-to-day support for NetSuite users, resolving tickets related to saved searches, permissions, forms, reports, workflows, and more
• Collaborate cross-functionally with business users to understand needs and translate them into NetSuite solutions
• Run reports, build advanced saved searches, and support use of NetSuite Analytics Warehouse (NSAW)
• Manage and maintain integrations with Shopify, Celigo, SPS Commerce, and custom tools
• Develop, refine, maintain sophisticated workflows in NetSuite – this is a critical skill
• Support the rollout of new manufacturing, inventory, and retail POS systems within the NetSuite ecosystem
• Assist with IT support for basic office and desktop systems (in coordination with the rest of the team)
• Act as a liaison between business users and technical teams, helping ensure clear communication and proper documentation
• Write and review documentation for NetSuite configuration, SOPs, integration specs, and testing
• Coordinate follow-ups and drive accountability on cross-departmental projects
• Assist with user onboarding, training, and general NetSuite enablement
• Serve as project lead or support for NetSuite-related initiatives reporting to VP Technology

Qualifications

• 5+ years overall experience with 2+ years experience as a NetSuite Administrator or similar functional role
• Familiarity with NetSuite saved searches, dashboards, workflows, and forms
• Demonstrated experience with NetSuite integrations (Celigo, Shopify, SPS) is a plus
• Experience in eCommerce, retail, or manufacturing environments is a strong advantage
• Basic scripting knowledge or willingness to learn SuiteScript is a plus
• Comfortable supporting general IT needs (e.g., Office 365, basic networking, user provisioning)
• Strong analytical, documentation, and organizational skills
• Clear communicator who can collaborate with both technical and non-technical teams
• Curious, proactive, and eager to learn and grow in a fast-paced environment
• Bachelor’s degree in Management Information Systems, Computer Science, or related field preferred

Core Competencies

• Customer Focus - Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value.
• Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Building Trusting Relationships - Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful.
• Professional Knowledge and Skills- Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in area of expertise; keeping up with current developments and trends in area of expertise; leveraging expert knowledge to accomplish results.

Equal Employment Opportunities

LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.