About LAKE
LAKE started because two friends had a wild dream and the grit to see it through. We retained that entrepreneurial spirit while infusing our company with the things that really matter along the way, like kindness, trust, and authenticity. We're always above ego and work hard — in the softest pajamas imaginable.
Why you want to work LAKE:
- Our company culture and framework allow employees to put family — however you define family — first.
- Heads down, robes on. We’re hardworking, but friendly. You’ll feel a real sense of camaraderie from Day 1.
- Personal and professional growth often go hand in hand. Our company offers room for both (it’s growing fast, too!).
- Refresh your pajama drawer: We offer a generous employee discount.
- TGIF! Headquarter and distribution roles include shortened Fridays, and not just in summer.
LAKE believes that the most comfortable part of your day should be celebrated, from sleepy Saturday mornings to wind-down time with loved ones through all of life's coziest moments. Our pajamas started with a simple silhouette, a classic stripe, and the softest fabric imaginable; 100% Peruvian Pima Cotton. Now, LAKE offers pajama perfection for women, men, and children with collections in a myriad of premium fabrics that extend to casual wear beyond the home too. Founded in Savannah, Georgia, in 2014— you can find LAKE at our stores in Charleston and Atlanta and online at lakepajamas.com.
LAKE is seeking a Senior Operations Manager to lead and optimize logistics, distribution, and facility operations. This role is key to driving efficiency, elevating service levels, and enhancing the employee and client experience. The ideal candidate has extensive experience in e-commerce fulfillment, supply chain management, and logistics, with a track record of optimizing performance and process to deliver consistent results.
Key Responsibilities:
- Oversee daily operations across logistics, warehousing, distribution, and facilities activities to deliver a best-in-class customer and employee experience.
- Oversee freight forwarder relationships, negotiating terms to realize cost savings and booking shipments with logistics team support.
- Manage vendor and 3PL partner relationships, monitoring performance to ensure compliance with service agreements and negotiating contracts to balance service with spend.
- Serve as the primary liaison between the 3PL warehouse and internal teams, ensuring precise and proactive communication to achieve fulfillment objectives.
- Travel to the 3PL warehouse to provide on-site support and process improvement implementation as required (specific travel requirement to be determined).
- Serve as primary project manager for all operations projects, ensuring projects are delivered on time, within scope, and on budget.
- Develop project plans, including defining project scope, goals, deliverables, and resource requirements.
- Collaborate with cross-functional teams to align operational activities with business goals and customer expectations.
- Lead, mentor, and manage the operations team, fostering a culture of performance excellence and continuous improvement.
- Maintain KPIs to monitor performance, analyze data to identify trends, and make data-driven decisions.
- Manage the operations budget, ensuring cost-effectiveness and identifying opportunities for savings while maintaining operational quality.
- Ensure all operations comply with legal, health, and safety guidelines.
Skills and Qualifications:
- Strong organizational skills, can multi-task, is detail oriented, a self-starter, and collaborative
- A data driven problem-solver with strong analytical skills
- Excellent written and verbal communication skills
- Ability to travel and/or work outside regular business hours as required to address operational needs
- Positive attitude and demeanor
- Interest in the LAKE brand
Education and Experience:
- Bachelor's degree in Business, Operations Management, Supply Chain, or a related field
- Minimum of 7 years of experience in e-commerce operations management roles
- Proven experience leading teams in a high-growth environment