About Latitude.sh

Launched in 2019, Latitude.sh provides automated, global Bare Metal infrastructure with cloud-like flexibility. Recently acquired by Megaport, we are now integrating high-performance compute with world-class connectivity to power the next generation of AI and enterprise workloads at scale.

About the job

As we scale globally as part of Megaport, we’re changing how we work. We’re moving to a "Pod Model" where Sales, Tech, and Operations work as one, and we need an Account Manager to be the glue that holds it all together.

You won't just be "handling accounts". You’ll be right in the middle of the action, bridging the gap between a signed deal and a happy customer. You’ll work alongside our Sales Executives and Architects to coordinate server deployments, fix billing hurdles, and spot new ways for our international clients to grow on our platform.

What You’ll Be Doing (a.k.a. your Quest Log)
Commercial & Account Support

• Assist with quotes, pricing, and account changes using internal tools.
• Support expansion requests such as adding or upgrading servers.
• Work with Sales Executives on existing accounts.
• Help identify customers who may benefit from additional services.
• Proactively suggest additional products, capacity, or services that add value to customers.

Operational Coordination

• Coordinate server provisioning, upgrades, replacements, and migrations.
• Ensure customer requests are executed correctly by internal teams.
• Track deployments and confirm completion with customers.
• Keep internal systems up to date (CRM, tickets, billing records).

Billing & Account Maintenance

• Help configure and update billing plans (hourly, monthly, annual).
• Support customers with invoice questions and basic billing changes.
• Assist with cancellations, credits, and plan adjustments following guidelines.

Team Collaboration & Learning

• Work daily with SEs, SAs, Support, and Operations teams as part of our “POD” model. 
• Follow established processes and contribute ideas for improvement.
• Learn about cloud infrastructure, bare metal, and networking services.

What We Are Looking For

• English & Spanish Proficiency: You have a strong command (B2 minimum, C1/C2 preferred). Since you’ll be collaborating with international teams and customers, being clear and confident in both writing and speaking is essential.
• Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear, professional updates.
• Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished.
• Growth Mindset: You are genuinely curious about the "how" behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure.
• Adaptable: You thrive in fast-paced, global environments. You can manage multiple priorities without losing your focus or your sense of humor.

Bonus points if :

• Relevant Experience: A background in Customer Success, Account Management, or Sales Support is a major advantage.
• Tech Industry Exposure: Previous experience at a cloud, hosting, or SaaS company will help you get up to speed quickly.
• Tool Proficiency: Experience navigating CRMs (like Salesforce or HubSpot), ticketing systems, or complex billing platforms.
• Technical Foundations: A basic understanding of how servers, cloud environments, or networking work (though we are happy to train the right person).

What we offer?

• Competitive Compensation
• Variable & Annual Bonus based on company and team performance
• Meal voucher (Caju)
• Wellhub
• Transportation or fuel voucher (without discounts)
• Health Plan (Sulamérica)
• Dental Plan (Amil)
• Subsidies for education, certification and English courses
• Hybrid (4 days onsite x 1 day WFH) at Vila Mariana - São Paulo - SP
  
  

Why Latitude.sh + Megaport?

At Latitude.sh, you’ll be part of a lean, agile team where your work truly matters. From day one, you’ll have ownership, autonomy, and the opportunity to make a real impact through innovation and creative problem-solving.

Together with Megaport, we embrace a collaborative, low-hierarchy culture where curiosity drives growth, diversity is valued, and customers are at the center of everything we do. We’re proud to be an inclusive company and welcome talent from all backgrounds. If our values resonate with you, we’d love to meet you.