Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody:

• A bias towards action
• A capacity for self-direction
• Originality and creative instincts 
• Courageous and bold thinking
• And the potential to achieve even more 

If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you!

Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply. 

Join the Lavender Team

We are seeking a Revenue Optimization Analyst to join our Growth team. This is a critical, high-impact role responsible for ensuring Lavender maximizes its financial performance and sustainability. You will leverage advanced data analytics and financial modelling to analyze and optimize our revenue streams, focusing on maximizing collections and profitability from our network of insurance payers.

You are a strategic, data-driven financial analyst with a deep understanding of US healthcare payer dynamics, a proven track record of translating complex data into actionable strategies, and a passion for driving top-line growth. You thrive in fast-moving environments, are driven by financial process improvement, and value collaboration across functions.

What You’ll Be Doing

Reporting to the Director of Growth, your primary responsibilities will include:

Financial Modelling and Strategic Pricing

• Create detailed financial models to assess the profitability of services by payer, service type, and geographical market.
• Analyze market data, competitor pricing, and internal cost structures to model and recommend optimized pricing strategies for self-pay services and new service lines.
• Contribute to the annual budgeting and ongoing forecasting processes by providing data-driven projections related to payer mix shifts, collection rates, and anticipated fee schedule changes.

Data Analytics and Business Intelligence

• Develop and maintain dashboards and reports using business intelligence tools to continuously monitor key revenue cycle metrics, including ARPU, net collection rate, denial rate, and time-to-collect.
• Partner with Operations and Nursing teams to understand operational factors that influence revenue, such as capacity, scheduling patterns, visit mix, and trends in no-shows and cancellations.
• Identify sources of revenue leakage and propose operational improvements.
• Conduct rapid, deep-dive analyses to support executive decision-making on high-priority financial and strategic initiatives.

Payer Revenue Optimization

• Conduct deep dives into existing payer contracts (fee schedules, claim processing rules, denial trends) to identify and quantify opportunities for revenue recovery and uplift.
• Develop models to forecast the financial impact of new contract terms or rate adjustments.
• Proactively analyze claim submission, denial, and appeal data to pinpoint systemic inefficiencies; collaborate with Billing and RCM teams to implement process improvements that increase clean claim rates and expedite collections from insurers.
• Provide modelling and analysis to support insurer negotiations and new contracting strategies.

What Success Looks Like

• Significant, measurable improvements in key revenue metrics (e.g., net collection rate, ARPU).
• Financial models and pricing recommendations are successfully adopted and lead to increased revenue or reduced costs.
• Dashboards and reports provide clear, real-time visibility into the health of revenue cycle metrics.
• Strong collaborative relationships across the Growth, Billing, RCM, and Operations teams.
• Data insights consistently drive high-priority executive and strategic decision-making.

What You Bring

• Degree in finance, economics, data analytics, or a related field, or an equivalent combination of education and experience.
• 3+ years of hands-on experience in financial analysis, revenue optimization, or data analytics, ideally within the healthcare sector.
• Strong foundational understanding of US healthcare payer dynamics, including common CPT codes for behavioural health, reimbursement methodologies, and the mechanics of commercial and government payer contracts.
• Strong skills in financial modelling and data analysis.
• Proficiency with SQL and business intelligence tools (e.g., Tableau, Power BI).
• Exceptional ability to synthesize complex analytical findings into clear, concise, and actionable recommendations for senior leadership and cross-functional partners.
• A self-starter mindset with a solutions-focused approach to problem-solving.
• Strong organizational and analytical skills, with comfort operating in a remote, fast-paced environment.

Why You Should Join Lavender

• A mission-driven company that is transforming access to mental health care.
• Fully remote work environment.
• Supportive and experienced teammates who care about doing great work.
• An international team that embraces diversity, inclusion, and belonging.
• Opportunity to shape processes and contribute to company growth.
• In-person team meetups.
• Competitive compensation and benefits.

Compensation

Lavender offers competitive compensation based on experience and a full benefits package covered by the company.

To Learn More

For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. 

Bring Your Whole Self to Work

Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, colour, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information.

If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.