Who We Are

Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded individuals works remotely from across the United States, Canada, and the Philippines to increase access to high-quality, compassionate mental healthcare.

Lavender is a human-first organization, and our people embody:

• A Bias Toward Action
• A Capacity for Self-Direction
• Originality and Creative Instincts
• Courageous and Bold Thinking
• And the Potential to Achieve Even More

If you’re looking for a fast-paced, mission-driven environment where your voice matters and your work has a meaningful impact, we want to hear from you.

Lavender is proud to be an equal opportunity employer. We strongly believe that diverse backgrounds, experiences, and perspectives lead to a better team and better outcomes for our clients. We strongly encourage people of colour and members of the LGBTQ+ community to apply.

Join the Lavender Team

We’re seeking an experienced Billing Manager to lead and grow our Billing team while overseeing the full revenue cycle management (RCM) process. This includes claims submission, denials and appeals, payment posting, accounts receivable (AR), and escalated client billing issues.

You are a strategic, hands-on billing professional with deep knowledge of medical billing and coding, a strong track record of improving AR performance, and a passion for leading high-performing teams. You thrive in fast-moving environments, are driven by process improvement, and value collaboration across functions.

What You’ll Be Doing

• Lead and support the Billing team with clear expectations, training, and regular feedback
• Oversee all RCM operations including claim submission, rejections, denials, appeals, and ERA payment posting
• Monitor AR buckets (60–90, 90–120, 120+ days) to ensure timely and accurate collections
• Partner closely with the Concierge and Credentialing teams to ensure seamless billing operations and smooth client experiences
• Handle escalated billing inquiries with professionalism and empathy, resolving issues efficiently
• Track billing KPIs and lead scorecard reviews to assess performance and coach team members
• Identify trends, test CPT billing strategies, and make data-informed recommendations to improve revenue or reduce costs
• Stay up-to-date on payer policy changes and billing compliance requirements (HIPAA, coding standards, etc.)
• Support team collaboration by fostering an inclusive, high-trust, problem-solving culture
• Lead strategic improvements to scale the billing function as the organization grows

What Success Looks Like

• Less than 10% of receivables are aged beyond 120 days
• The team is consistently meeting accuracy and productivity goals
• Denials are handled efficiently, with appeals followed up in a timely manner
• Strong relationships across the Concierge, Credentialing, and Finance teams
• Billing issues are resolved with minimal client escalation
• Revenue performance continues to improve quarter over quarter

What You Bring  

• 5+ years of experience in healthcare billing, appeals, and collections with commercial insurance payers
• 3+ years in a leadership or management role within RCM or medical billing
• Strong understanding of medical coding systems (ICD-10, CPT, HCPCS) and billing terminology
• Hands-on experience with payer portals such as ClaimMD, Availity, and others
• Certified Professional Biller (CPB) or Certified Professional Coder (CPC) is a plus
• Proven ability to improve AR metrics and streamline billing processes
• Excellent communication skills—both written and verbal—with a high attention to detail
• A self-starter mindset with a solutions-focused approach to problem solving
• Strong organizational and analytical skills, with comfort operating in a remote, fast-paced environment

Why You Should Join Lavender

• A mission-driven company that is transforming access to mental health care
• Fully remote work environment
• Supportive and experienced teammates who care about doing great work
• An international team that embraces diversity, inclusion, and belonging
• Opportunity to shape processes and contribute to company growth
• In-person team meetups
• Competitive compensation and benefits

Compensation

Lavender offers competitive compensation based on experience and a full benefits package covered by the company.

To Learn More

For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. 

Bring Your Whole Self to Work

Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, colour, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information.

If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.