Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody:

• A bias towards action
• A capacity for self-direction
• Originality and creative instincts 
• Courageous and bold thinking
• And the potential to achieve even more 

If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you!

Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply. 

The Opportunity 

Lavender is looking for a detail-oriented and compassionate Clinical Coordinator to join our international team. In this role, you’ll provide critical support to our nurse practitioners by managing medication requests, prior authorizations, and clinical documentation. You’ll play a key part in ensuring our clients receive seamless, timely care. The role follows U.S. Eastern Time hours and requires someone who can balance hands-on problem solving with big-picture thinking as we continue to grow. If you’re adaptable, tech-savvy, and excited about making a difference in mental health care, we’d love to hear from you.

Responsibilities:

Medication Management

• Resolve ePrescription transmission issues
• Investigate and address prescription mismatch issues
• Attend and escalate missing scripts and refills
• Administer transfers to new pharmacies
• Brand name vs generic medication approval
• Bridge script requests 
• Conversion to 90 day scripts
• Prior authorizations

Clinical Documentation

• Disability documentation
• Family and Medical Leave Act (FMLA) forms
• University accommodations
• Provide emotional support animal letters on approval
• Confirmation of diagnosis and treatment plan
• Administration of unique letters/forms 
• Record all requests from outside providers
• Record keeping of all requests from clients as well as Lavender requests
• Submit and/or transmit all lab requisitions
• Post lab results to EMR
• Upon nurse practitioner approval, share lab results with the client
• Follow up with all clients to confirm that laboratory appointments were scheduled and attended

What You Bring:

• 2+ years of experience working in a healthcare environment
• Experience with prior authorizations 
• Knowledge of medications and uses, including generic vs brand name
• High emotional intelligence, excelling in both oral and written communication 
• Adaptable to changing processes 
• Tech-savvy and can manage using multiple platforms
• Must be able to work EST hours
• Must have own computer and a quiet, professional space to work from home

Why you should join Lavender

• Work for a company that is truly making a difference in the world 
• Remote work
• A caring, spirited, and experienced team
• An international work environment that embraces diversity and inclusion 
• Be part of a growing startup where you have the opportunity to help shape the company
• Competitive compensation 

For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. 

Bring your whole self to work

Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information.